Provide inbound customer care primarily over the phone and email, resolving billing issues and troubleshooting streaming problems.
Utilize active listening and rapport-building skills to deliver exceptional service and guide customers to the best entertainment solutions.
Work remotely with provided equipment, requiring a quiet workspace and reliable internet connectivity.
Sutherland is a digital transformation company that helps global brands improve customer experiences. With over 35 years of experience and a Great Place to Work certification, we employ a diverse team and promote a culture of growth and recognition.
Provide exceptional customer service via phone and email to resolve issues for MaxPreps users.
Enter high school sports data such as rosters, schedules, and scores with high accuracy.
Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
PlayOn is a growth-stage company backed by KKR that champions the spirit of play in high school sports, offering a fan engagement platform with ticketing, streaming, and more. The company values accountability, collaboration, growth, and fairness, with a culture of teamwork and persistence.
Plan and host sports viewing events and bar activations to promote the brand.
Educate users on how Signup Expert works and distribute promotional materials.
Lead community outreach efforts to grow app downloads and track performance metrics.
Signup Expert is a high-energy growth agency focused on sports betting, online casinos, and iGaming. They connect top-tier brands with trained representatives to drive growth through direct engagement and local market expertise.
Provide Tier 2 support for customer service and technical inquiries via phone and email.
Troubleshoot and resolve escalated customer issues efficiently and professionally.
Hydrow builds connected fitness equipment that combines hardware, software, and immersive content to deliver on-water rowing experiences at home. They are a diverse team of athletes, entrepreneurs, engineers, and creatives who value inclusivity.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Field incoming client communications via phone, chat, and online customer portal.
Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.
Respond to customer inquiries via email and live chat with timely, professional communication.
Troubleshoot technical issues and become a product expert to educate customers on features.
Partner with cross-functional teams to improve processes and capture customer feedback.
WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.
Spend approximately 95% of your time delivering exceptional customer service via phone, live chat, and email.
Apply problem-solving abilities to assist customers with software support for accounting, payroll, and tax-related inquiries.
Work independently for about 80% of the day while collaborating remotely with team members and attending meetings.
Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, they foster a high-trust environment where ideas move quickly and quality matters.
Provide industry-leading customer service to retail partners and sales representatives via phone and written communication.
Manage wholesale order administration including order entry, tracking, returns, and fulfillment monitoring.
Build strong relationships with retailer accounts and sales territories while acting as a Brooks brand ambassador.
Brooks is a running gear company that creates gear and experiences to help people feel more alive through movement. They have a culture that fuels collaboration and innovation, and they welcome everyone looking to inspire others through movement.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Deliver friendly, knowledgeable phone, email, and chat support to customers.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.
Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.
Serve as the primary point of contact for customers with utility service inquiries, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to escalate complex problems.
Exceed performance metrics by providing exceptional service while managing multiple computer windows and phone calls simultaneously.
InteLogix is a trusted leader in providing innovative human capital solutions that empower individuals and organizations. The company operates across 19 global centers, serving 23 million people and their families with a focus on health, wealth, and HR services.
Serve as the primary point of contact for members by handling inbound phone calls and providing timely support via email and SMS.
Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce journey with empathy.
Navigate multiple systems, document interactions accurately, and collaborate with clinical, diagnostic, and operations teams to ensure seamless member experiences.
Lifeforce is a longevity medicine program that provides comprehensive diagnostics, clinical experts, health coaches, and personalized protocols to help people optimize their health. The company is a fast-paced, fully remote startup with a concierge-level customer experience culture.
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.
Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Produce game notes and high-level editorial content for live broadcasts across top North American sports.
Support live broadcasts by using internal tools to provide unique trends and insights.
Edit co-workers' content for final delivery and contribute to group projects for high-profile events.
Sportradar is the world’s leading sports technology company, operating at the intersection of sports, media, and betting. With over 1,700 clients across 120 countries, the company fosters a diverse and hardworking culture, offering best-in-class benefits and equity programs.
Provide friendly, solution-focused support to the gaming community via Intercom.
Troubleshoot technical issues related to game assists, compatibility, and platform features.
Collaborate with the testing team to verify and reproduce user-reported technical issues.
Wand builds game customization and guidance tools to help players have more fun in their favorite PC games. The company is a small, community-first team of passionate gamers dedicated to making gaming accessible to everyone.
Handle inbound customer calls and emails with empathy and professionalism.
Resolve issues, answer questions, and provide proactive solutions.
Document interactions and follow up as needed to ensure customer satisfaction.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, it fosters a supportive, inclusive, and growth-oriented culture.
Assist customers by phone, email, and text with questions and service needs.
Provide knowledgeable, friendly support and guidance to resolve concerns.
Maintain customer records, follow up on requests, and support business goals.
The company specializes in customer support and client relations, helping customers with questions and service needs. It is a small organization that values professionalism, reliability, and a positive team environment.
Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.