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North America Unlimited PTO 12w maternity 6w paternity

  • Conduct user training post-onboarding for builder teams.
  • Educate customers on features to drive adoption and expansion.
  • Monitor customer health and mitigate churn risks.

Customer Success B2B SaaS Product Training Account Management Communication

5 jobs similar to Construction Customer Success Manager

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US

  • Manage a portfolio of construction clients to drive product adoption and success.
  • Partner with cross-functional teams to ensure customer needs are met.
  • Analyze usage data to identify risks and opportunities for growth.

Fieldwire is a construction management software platform that streamlines field operations and collaboration. Backed by Hilti, the company serves general and specialty contractors with a focus on improving project efficiency.

US Unlimited PTO

  • Serve as the trusted advisor for enterprise clients, driving engagement, retention, and expansion.
  • Guide customers through onboarding and QBRs to ensure they realize full value from AI solutions.
  • Collaborate with internal teams to resolve issues and identify upsell and cross-sell opportunities.

Trunk Tools is the leading AI company revolutionizing construction by embedding intelligent automation into field operations. With 100+ employees and $70M in funding, the startup is scaling fast and entering a period of hypergrowth.

$80,000–$95,000/yr
US

  • Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
  • Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
  • Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.

Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.

$48,000–$55,000/yr
US

  • Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
  • Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
  • Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.

RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.

$70,000–$74,000/yr
North America

  • Run onboarding projects end to end, keeping every site's status current and visible.
  • Work daily with site contacts and operations leads on curtailment plans, documentation, and installation.
  • Support customers through dispatch events and improve handoffs across teams.

Voltus helps commercial and industrial customers earn cash through demand response programs by maximizing their operational flexibility in energy markets. The company hires bright, gritty, and good people who care about a cleaner energy future and thrive in a fast-paced, entrepreneurial environment.