Construction Customer Success Manager
Remote regions
North AmericaBenefits
Unlimited PTO
12w maternity
6w paternity
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About the Role:
- Advocate for pool builders and help them succeed with Skimmer's construction platform.
- Build relationships with owners, office staff, field crews, and subcontractors.
What You'll Do:
- Train builder teams and support migrations from other platforms.
- Drive adoption and expansion by promoting features and best practices.
- Monitor customer health and collaborate with internal teams.
What You Bring:
- B2B SaaS customer success or account management experience.
- Construction or project-based business experience.
- Strong communication, de-escalation, and problem-solving skills.
Skimmer
Skimmer modernizes the pool and spa service, repair, and construction industry with its SaaS platform. It's a private equity-backed company with 7000+ customers and a culture of transparency, diversity, and customer success.