Premier Success Manager

Account Management:

• The PSM serves as the primary account contact for Customer Success within Extreme Premier Support.
• The PSM coordinates as the focal point for all post-sales account-related activities with Sales, GTAC, Professional Services, and other teams.
• The PSM provides quarterly reviews to assigned Premier and Premier+ accounts.

Revenue Generating Service Projects:

• The PSM works closely with the customer to ensure satisfaction of all professional services account engagements.
• The PSM supports the sales team on pre-sales activities such as customer escalations, demonstrations, and training.
• The PSM develops relationships with customers to suggest new product services and potential sales opportunities.

Knowledge Growth and Transfer:

• The PSM mentors and coaches co-workers and peers, sharing valuable knowledge openly.
• The PSM develops and maintains customer operation procedures documentation.
• The PSM maintains current industry trends, competition, and technical and product knowledge.