Source Job

• Act as the primary advocate for customers, understanding their technical and strategic requirements and liaising with internal teams to ensure satisfaction.
• Develop and nurture relationships with key decision makers while establishing retention goals and tracking adoption of Check Point products.
• Identify opportunities for upselling and cross-selling, lead account management strategy sessions like QBRs, and manage crisis situations.

Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company fosters ownership, curiosity, and complex problem-solving.

• Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
• Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
• Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.

Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.

• Manage a portfolio of SMB customers, building long-term relationships and driving adoption.
• Conduct regular check-ins to assess satisfaction and guide customers through challenges.
• Identify upsell and renewal opportunities while acting as the voice of the customer internally.

This partner company provides technology solutions and customer success services to small and medium-sized businesses. They foster a collaborative, people-first culture with autonomy and opportunities for growth.

• Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
• Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
• Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.

G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.

• Ensure customer success by driving full value realization of the platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.

• Lead post-sales service delivery and account governance for strategic enterprise customers.
• Act as the primary customer advocate and manage escalations across engineering, product, and support teams.
• Drive proactive risk management, customer adoption, and retention strategies for long-term success.

They provide enterprise technology solutions focused on data infrastructure, cloud ecosystems, and platform operations. The company operates with a fully distributed team, emphasizing innovation, collaboration, and meaningful impact.

• Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
• Lead customers through onboarding and drive adoption through proactive engagement.
• Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.

Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.

• Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
• Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
• Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.

The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.

• Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
• Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
• Build adoption and value plans with customers to set a long-term vision for success and growth.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.

• Lead, coach, and develop a team of Customer Success Managers across EMEA.
• Ensure customers derive measurable value from Constructor's product through successful onboarding and ongoing optimization.
• Drive high standards of customer experience and implement scalable processes to support team growth.

Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.

• Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
• Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
• Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.

Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.

• Prioritize customer satisfaction and maximize their return on investment while enhancing their overall experience.
• Cultivate trust-based relationships with key decision-makers and serve as the primary point of contact for customers.
• Proactively identify trends, define business objectives, and regularly assess customer progress to ensure success.

DMI is a leading provider of digital services and technology solutions for public sector and commercial clients. Recognized as a Top Workplace, DMI fosters a culture of integrity, ownership, and customer focus.

• Lead executive-level customer engagement across strategic accounts, establishing trusted advisor relationships to drive long-term value.
• Own the post-sale customer lifecycle including account transitions, governance programs, success planning, risk management, and expansion.
• Drive customer adoption and business transformation through change management, ensuring alignment between customer objectives and solution realization.

Velotic is a newly-formed independent software company with a pure-play focus on industrial operations, uniting ThingWorx, Kepware, and Proficy portfolios to transform manufacturing. With $350M annual revenue and a global footprint, the company is one of the largest independent software firms in industrial operations, defined by a culture of ambition, authenticity, speed, and teamwork.

• Serve as primary point of contact for support escalations and critical situations.
• Lead regular service reviews and operational discussions to ensure alignment on priorities.
• Develop trusted relationships with customer stakeholders and advocate for customer needs.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.

• Develop and nurture relationships with clients to ensure successful campaigns.
• Be a trusted advisor on our DemandFactor offerings.
• Collaborate with internal experts and sales to deliver excellent results.

We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.

• Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
• Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
• Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.

NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.

• Analyze customer requirements and promote the highest value application of ExtraHop.
• Secure contract renewals and identify growth opportunities.
• Engage end-users to provide targeted assistance and enablement.

ExtraHop provides network detection and response (NDR) solutions to help organizations detect and respond to cyber threats. The company values integrity, innovation, and teamwork, and has been recognized as a leader by major analyst firms.

• Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
• Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
• Collaborate with sales and customer success to ensure a seamless customer experience.

Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.

• Be the voice of the customer and drive value realization by helping customers achieve their desired outcomes.
• Increase product adoption through success planning and proactive engagement, identifying upsell opportunities with Sales.
• Manage risk and retention, lead executive reviews, and ensure customer goals are communicated across internal teams.

Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture built on trust and accountability.

• Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
• Partner with customers to develop plans that align with their long-term goals and drive adoption.
• Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.

Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.