Source Job

• Take ownership of each account by building strong relationships to ensure customer satisfaction.
• Acquire deep knowledge of company products and value proposition to drive adoption.
• Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.

AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.

• Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
• Partner with Account Managers to drive renewal and expansion within your book of business.
• Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.

Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.

• Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
• Partner with customers to develop plans that align with their long-term goals and drive adoption.
• Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.

Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.

• Serve as the customer's advocate and trusted advisor, bridging between Aidoc and customers to ensure positive experiences.
• Lead value demonstration by performing data analysis and presenting insights to customers.
• Drive product enhancements by representing the customer perspective and working cross-functionally with internal teams.

Aidoc is the market leader in healthcare AI, supporting nearly 50 million patients each year. We are a remote-first team of over 500 global employees, committed to improving healthcare through innovation.

• Manage and grow customer relationships, serving as their primary point of contact and advocate.
• Conduct regular business reviews to ensure alignment between customer objectives and Insurity's products.
• Monitor customer satisfaction and KPIs to identify issues and opportunities for upselling or cross-selling.

Insurity provides configurable cloud-native insurance software for the property and casualty market. As the largest cloud-based provider in this space, we employ a team that delivers deep industry expertise and exceptional value, fostering a culture of innovation and continuous learning.

• Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
• Build trusting relationships with customers, understand their business goals, and drive product adoption.
• Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.

• Ensure customer success by driving full value realization of the platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.

• Own the customer relationship and be a strategic partner to UK customers using the Micad platform.
• Conduct regular check-ins and business reviews to ensure customer success and growth.
• Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs.

SINGU is a leading CAFM platform that powers the daily operations of commercial real estate portfolios. The company supports over 500,000 professionals across 35+ countries and is backed by a leading growth equity investor, scaling rapidly with a collaborative and client-focused culture.

• Act as the voice of the customer, building trusted relationships and driving account growth through proactive service delivery.
• Manage complex client relationships, de-escalate sensitive situations, and communicate resource needs and escalations.
• Support planning and roadmap activities, document business objectives, and promote Quisitive solutions to grow revenue.

Quisitive is a global Microsoft partner specializing in cloud transformation, data strategy, cybersecurity, and agentic AI. With significant growth since 2016, the team has expanded across the US, Canada, and India, operating with a culture that values craftsmanship, open collaboration, and technical expertise.

• Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
• Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
• Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.

Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.

• Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
• Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
• Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.

Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Be the voice of the customer and drive value realization by helping customers achieve their desired outcomes.
• Increase product adoption through success planning and proactive engagement, identifying upsell opportunities with Sales.
• Manage risk and retention, lead executive reviews, and ensure customer goals are communicated across internal teams.

Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture built on trust and accountability.

• Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
• Lead customers through onboarding and drive adoption through proactive engagement.
• Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.

Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.

Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.

• Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
• Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
• Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.

SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.

• Build trusted relationships with customer stakeholders and drive product adoption across a defined book of business.
• Partner closely with an Account Manager to support renewals, retention, and growth opportunities while mitigating risk.
• Execute customer success plans, conduct proactive outreach, and act as the voice of the customer internally.

3E is a mission-driven company dedicated to creating a safer and more sustainable world, offering regulatory intelligence and AI solutions to protect people and products. With over 35 years of experience and a global presence, the company combines startup agility with industry leadership, fostering a collaborative and inclusive culture.

• Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
• Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
• Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.

The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.

• Own a portfolio of customers and ensure delivery of measurable outcomes aligned to client goals.
• Monitor customer health indicators and proactively identify risks to drive retention and renewals.
• Identify and pursue upsell and expansion opportunities within existing accounts to drive growth.

NuvemRx helps community health providers simplify pharmacy operations with software, intelligence, and expert support. They are a fast-growing, VC/PE-backed company with a mission-driven culture emphasizing growth mindset and core values.

• You will own customer retention across your portfolio, managing renewals and collaborating with Account Managers on QBRs and growth opportunities.
• You will drive product adoption and account growth by leading training, best practices, and embedding Brandwatch into customer workflows.
• You will act as a trusted advisor, building relationships with executive stakeholders and ensuring customers achieve business outcomes.

We are the global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR, marketing, and social media professionals with data-driven tools. With over 75,000 companies and 84% of the Fortune 500 as clients, we foster an inclusive culture where employees can be their authentic selves and perform at their best.