Collections Officer - Midnights Team

About the Role:

• As a Collections Officer, you'll work directly with customers to manage financial arrears and set up fair repayment plans.
• You'll communicate empathetically and professionally, ensuring compliance with laws and policies.
• You'll collaborate with internal teams to support customer outcomes.

About Capital on Tap:

• We started to fix the underserved small business market, offering a best-in-class business credit card and spend management platform.
• We have over 1,000 employees, £20bn in annual card spend, and 200,000+ customers.
• We're profitable and growing, with a fun and inclusive culture.

Perks and Benefits:

• Enjoy 28 days of holiday plus bank holidays, private healthcare, and a pension scheme with up to 7% match.
• Access to learning and wellbeing budgets, enhanced parental leave, and 6 free therapy sessions per year.
• Dog-friendly offices, free drinks and snacks, and a cycle-to-work scheme.