Customer Success Manager I, SMB

Responsibilities:

• Own the full customer lifecycle for a high-volume portfolio, including post-onboarding support, adoption, value realization, and retention.
• Build relationships with business owners and decision-makers to understand goals and align Buildium solutions accordingly.
• Conduct customer calls and strategic check-ins to drive engagement and deepen product usage.

Qualifications:

• Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software.
• Proven experience working with small business owners or senior decision-makers.
• Strong understanding of SaaS customer lifecycle and value realization.

About Buildium:

• Buildium is a property management software company that empowers property managers and owners to streamline operations.
• As a part of RealPage, Buildium serves a large and growing customer base with a focus on innovation and customer success.

What We Offer:

• Opportunity to make a significant impact on customer outcomes and business growth.
• Collaborative environment with cross-functional teams across Product, Support, Marketing, and Sales.
• Competitive compensation and benefits package (details available upon request).