Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
Drive customer adoption through strategic business reviews, success planning, and proactive engagement.
Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.
Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.
Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.
Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal.
Focus on risk mitigation through early intervention, developing Save Plans to protect ARR and reduce churn.
Deliver business reviews, act as an internal advocate for customer feedback, and mentor team members.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion, wellbeing, and community impact.
Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Drive retention and growth by building trusted relationships as the primary customer contact throughout the lifecycle.
Mitigate risk through early intervention and develop Save Plans to protect ARR and reduce churn.
Serve as an internal advocate for customer feedback, influencing product roadmap and building advocates.
Hyland pioneers the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, they foster an employee-centric culture focused on career development, wellbeing, and community impact.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.
1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.
Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
Understand every customer’s goals and priorities, and translate them into strategic recommendations that drive retention, product adoption, and overall satisfaction.
Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. The company is a three-time Cloud 100 company, backed by top investors, and has a distributed team with remote employees across every US time zone.
Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.
Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Own the full customer onboarding path from training to adoption, ensuring value understanding.
Continuously monitor customer health risk through frequent outreach and update CRM status.
Partner closely with the Account Director on account planning, QBRs, and expansion strategies.
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Build and maintain strong relationships with partners to accelerate business value and ROI from ConnectWise investments.
Monitor partner usage data, health indicators, and growth opportunities to develop strategies for success.
Conduct Quarterly Business Reviews (QBRs) and collaborate with cross-functional teams to ensure adoption and successful renewals.
ConnectWise is a community-driven software company that helps technology solution providers manage their businesses and deliver customer experiences. With over 3,000 colleagues in North America, EMEA, and APAC, the company serves over 45,000 partners and fosters an inclusive, positive culture.
Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.
Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.