Community & Customer Feedback Operations Specialist

Key Responsibilities:

• Manage customer feedback channels and community platforms as strategic Voice of Customer programs.
• Evaluate, triage, and analyze customer ideas and feedback to identify trends and product opportunities.
• Engage directly with customers to gather additional context and improve feedback quality.

Requirements:

• 4+ years of experience in community management, customer success, or related customer-facing role.
• Demonstrated experience managing external customer relationships and using CRM platforms.
• Strong analytical thinking and ability to translate customer insights into recommendations.

What We Offer:

• Competitive contract rate of CAD 55–62 per hour.
• Fully remote position available across Canada.
• Opportunity to influence product improvements through direct customer insights and feedback programs.

Why Apply Through Jobgether:

• AI-powered matching process ensures quick and objective review.
• Application shortlisted and shared directly with hiring company.
• Final decision and next steps managed by internal team.