Source Job

• Provide exceptional support to customers via phone, email, and chat, addressing inquiries about RESPs and our digital platform.
• Resolve issues efficiently by troubleshooting problems and coordinating with internal teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and contribute to improving processes and resources.

Embark Student Corp. is a fintech company that helps Canadians achieve their education goals through an innovative digital platform for RESPs. Over the past 60 years, the company has reinvested over $60 million into scholarships and supported more than 850,000 students.

• Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
• Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
• Identify recurring patient challenges and share insights with internal teams to support product improvements.

The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.

• Lead initiatives that transform customer journeys using data, innovation, and AI-driven solutions.
• Manage CX programs from concept through implementation, collaborating with cross-functional teams.
• Drive customer-first culture by analyzing feedback, metrics, and implementing scalable practices.

Our partner company is a technology-driven organization that specializes in customer experience and AI solutions. It values innovation, collaboration, and continuous improvement, with a global presence.

• Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
• Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
• Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.

A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.

• Coordinate multiple in-person and virtual events, managing timelines, deliverables, and stakeholder communications.
• Support event logistics including venue coordination, technology setup, and on-site execution for high-quality experiences.
• Analyze post-event feedback and membership data to drive improvements and support community engagement initiatives.

The company organizes regional events and community initiatives for professional communities across Canada. It fosters a collaborative and inclusive remote work environment with a focus on operational excellence and stakeholder engagement.

• Respond to customer inquiries via email and live chat with timely, professional communication.
• Troubleshoot technical issues and become a product expert to educate customers on features.
• Partner with cross-functional teams to improve processes and capture customer feedback.

WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.

• Lead end-to-end delivery of complex technical programs involving multiple cross-functional teams.
• Drive customer experience and account experience initiatives from strategy definition through execution.
• Partner with Product, Engineering, and Business Operations teams to manage roadmaps, risks, and delivery.

Our partner is a technology company focused on enhancing customer and account experiences through innovative solutions. They foster a collaborative and inclusive culture, operating in a fast-paced environment with a focus on innovation and respect.

• Create and drive execution of detailed projects in collaboration with customer stakeholders.
• Own communication with clients to provide recommendations and manage expectations.
• Identify needs of technology executives and prepare reports to inform decision-making.

DX, a subsidiary of Atlassian, helps engineering leaders build high-performing teams through data-driven insights on developer productivity. As a fast-growing SaaS company, DX has tripled its annual recurring revenue and recently joined Atlassian to expand its reach and resources.

• Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
• Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
• Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.

Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Support the planning, coordination, and execution of integrated marketing initiatives in a fully remote environment.
• Coordinate campaign activities across internal stakeholders and external vendors to ensure timely delivery.
• Utilize AI-powered tools to streamline content creation, research, and day-to-day marketing operations.

A Fortune 500 enterprise company operating in large-scale environments. They foster a collaborative, supportive remote culture with a focus on leveraging AI-powered tools for marketing operations.

• Own partner acquisition, channel development, and revenue generation initiatives.
• Build and execute partner growth strategies that transform relationships into predictable revenue and lead-generation channels.
• Develop scalable partner programs, including playbooks, agreements, onboarding processes, and pricing frameworks.

Jobgether is a platform that uses AI-powered matching to connect job seekers with employers. It is a collaborative, innovation-driven environment focused on customer success and long-term impact.

• Contribute to high-quality research by responding to tasks like AI training, behavioral experiments, and surveys.
• Work remotely from anywhere in Canada with flexible hours and competitive pay up to $18/hr.
• Participate in studies that range from 10-15 minute screenings to hour-long sessions.

Prolific is building the biggest pool of quality human data in the world, used by over 35,000 AI developers and researchers. The company values diverse perspectives and aims to provide ethically sourced human data infrastructure.

• Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, maintain coaching logs, and ensure schedule adherence.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.

• Lead large-scale transformation initiatives at the intersection of customer experience and AI.
• Translate strategic AI ambitions into actionable programs and measurable outcomes.
• Drive organizational change enablement and adoption of AI-first capabilities.

The partner company focuses on customer experience and AI transformation programs. It fosters a collaborative and inclusive culture with flexible work options and opportunities for professional growth.

• Provide personalized guidance on credit strategies and lending products to meet customer needs.
• Manage inbound calls, process credit transactions, and resolve complex situations efficiently.
• Maintain knowledge of consumer banking products, credit practices, and regulatory compliance.

A financial services company specializing in credit and lending solutions, providing expert guidance to clients. The company fosters a customer-focused, collaborative environment with opportunities for professional growth and development.

• Protect brands from harmful content on social media platforms and promote positive communities.
• Moderate reviews and comments, handling high volumes of customer feedback with empathy.
• Work independently to analyze information and make informed moderation decisions.

BrickBrands is a fast-growing company that creates opportunities for brands and communities to speak, embracing diversity and inclusivity. They have a global team and are always looking for self-starters to join their mission.

• Deliver world-class customer experience and provide first-line support for complex inquiries.
• Investigate and resolve technical issues through emails, live chats, and support calls.
• Partner with Product and Engineering teams to identify product opportunities and improve documentation.

AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.

• You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
• You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
• You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.

ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.