Product Support Specialist I

What You’ll Do:

• Quickly respond to Houzz professionals via phone or case rotation.
• Answer software questions on program performance and functionality.
• Maintain KPIs for cases solved, solve time, QA, and CSAT.

At a Minimum, We’d Like You to Have:

• At least 6 months to 2 years of technical and/or subscription-based support experience.
• Customer service experience with a focus on software engagement.
• Strong written and verbal communication skills.

Compensation and Benefits:

• Base pay rate of $20.55-$22.83/hour depending on location.
• Variable target of $3,600.
• Benefits include PTO, medical, dental, vision, and 401(k).