Source Job

• Provide expert assistance via live chat, email, and phone, resolving a minimum of 8 tickets per hour.
• Troubleshoot software bugs and navigation issues, serving as the "power user" of the CE Broker platform.
• Surface product feedback and collaborate to enhance the internal knowledge base and streamline support documentation.

Propelus simplifies workforce compliance management across healthcare with innovative technology. As a trusted leader for over 20 years, they focus on bringing more good into the lives of the people and organizations serving healthcare.

• Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
• Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
• Thoroughly create, update, and resolve customer tickets for every request received according to guidance

Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.

• Resolve Tier 2 escalations requiring structured troubleshooting, product configuration review, and data analysis—particularly those impacting scheduling logic, payments, and customer workflows.
• Investigate and validate customer financial data (e.g., deposits, refunds, structured payments) to ensure platform accuracy and proper resolution.
• Provide technical guidance within internal Slack channels, helping teammates interpret product behaviors and troubleshoot known issues.

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most. Their team values diversity and believes in equal opportunity for all.

• Be the first point of contact for our customers across all brands we support
• Respond to customers' incoming emails and chats
• Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution

Spotlio is a pricing, e-commerce, and distribution company that helps resorts and attractions increase revenue and create better guest experiences before arrival. Spotlio supports businesses across the US, Canada, Switzerland, Germany, Austria, France, Japan, New Zealand, Australia, and Chile, and continues to grow internationally.

• Serve as the first point of contact for customers seeking technical assistance
• Provide timely issue resolution and accurate information to meet contractual SLAs
• Participate in maintaining and improving helpdesk standard operating procedures

Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.

• Manage a high volume of chat and email support inquiries with empathy, clarity, and speed.
• Host live Zoom and phone sessions for platform walkthroughs, setup assistance, troubleshooting, and high-stakes seasonal events.
• Guide clients through dashboard navigation, campaign setup, and complex feature usage.

Snappy is an all-in-one gifting company that helps spread joy and gratitude through gifting solutions for businesses and individuals. The company has received several awards for its workplace culture and is a trusted gifting and swag partner to over 43% of Fortune 100 companies.

• Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
• Learn our product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.

Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.

• Help develop Customer Support processes for a rapidly growing organization and team
• Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
• Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary

CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.

• Serve as the primary point of contact for basic technical support and product-related inquiries.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Continuously identify opportunities to improve the customer support process.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.

• Provide amazing email and phone support to Handshake customers via internal ticketing systems.
• Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering.
• Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience.

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling. The company has leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others.

• Identify, research, and resolve technical and end-user application failures and deficiencies.
• Educate and coach customers on best practices for using Axis products and services.
• Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.

Axis Construction Management, LLC provides construction project management, general contracting, tenant improvement, design/build, and related services to commercial and institutional clients in the Philadelphia region and along the East Coast. They value driven waybuilders, relentless curiosity, smart risk-taking, and fearless ownership.

• Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
• Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently
• Investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications

Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. We are described as a happy, friendly, high-velocity team.

• Develop new skills and become a subject matter expert in Accela technology.
• Identify solutions for customers' most challenging technical and business questions.
• Own customer issues from start to finish.

Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.

• Answer phone calls and emails in queue to provide technical, installation, and account support for users
• Take ownership of full-cycle support tickets, following all necessary processes and procedures
• Maintain high-level customer satisfaction

Doximity is transforming the healthcare industry with a mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, they are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.

• Acting as the first point of contact for inbound phone support and documenting clear, thorough call notes
• Managing multiple email queues and responding to tickets within defined SLAs
• Providing live chat support for Snapdocs products, including Remote Online Notarization (RON)

Snapdocs aims to transform the U.S. mortgage market by offering a platform that connects lenders, settlement teams, notaries, and investors, thus simplifying the closing process. They are backed by Sequoia, Y Combinator, and F-Prime.

• Help keep customers happy.
• Build automations and tooling to scale without drowning in tickets.
• Surface patterns and customer pain points.

Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user

Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.

• Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools.
• Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries.
• Coordinate with partner teams to identify and report recurring service issues or bugs.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.

• Resolve questions and issues for online merchants.
• Communicate clearly in writing to both technical and non-technical people.
• Identify patterns, recommend improvements, and troubleshoot bugs.

Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.

• Provide excellent customer service to our customers at all times.
• Troubleshoot, problem solve, and resolve customer issues.
• Document, track, and monitor problems to ensure timely resolution.

EPlus believes technology is a people business and delivers solutions that make a real difference. Their team is passionate, skilled, and driven to deliver solutions that make a real difference and values collaboration, innovation, and extraordinary results.