Spanish Bilingual Healthcare Representative

Responsibilities:

• Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers, representing our client professionally.
• Analyze and resolve customer issues, document interactions, and ensure compliance with HIPAA and other regulations.
• Demonstrate knowledge of health insurance terminology and Medicare/Medicaid plans to explain benefits and coverage.

Qualifications:

• Fluency in Spanish and English with at least two years of customer service or healthcare member-interaction experience.
• High School Diploma or GED required; previous call center or health insurance industry experience preferred.
• Strong analytical, problem-solving, and communication skills, with a typing speed of at least 35 WPM.

Benefits:

• Competitive hourly rate with performance-based increases and full health insurance including medical, dental, and vision.
• Cell phone benefits of $25/month per line and a Referral for Life Program that earns residual bonuses.
• Supportive and inclusive work environment with abundant advancement opportunities.