Act as the primary contact for escalated customer billing complaints, reviewing cases of misrepresentation and ensuring fair resolutions.
Collaborate with internal teams such as CX, CAT, and Accounting to investigate and resolve issues, maintaining customer satisfaction.

Qualifications:

2-4 years in a strategic problem-solving role; Salesforce experience preferred.
Strong analytical, communication, and organizational skills; ability to work in a fast-paced environment.

Benefits & Culture:

Enjoy unlimited PTO, comprehensive health coverage, and paid parental leave.
Join a collaborative, mission-driven culture focused on clean energy and career growth.

Work Location:

Remote position based in the Philippines, with flexibility to work independently or in a team.

Palmetto

Palmetto is a leading clean tech company accelerating the transition to clean energy with an award-winning technology platform. We foster a promote-from-within culture, offering comprehensive benefits like unlimited PTO, medical, dental, vision, and paid parental leave.

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