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What you'll own:
- Onboarding pipeline and activation health.
- Retention metrics and root-cause analysis.
What success looks like:
- Map journey and build baselines in 30 days.
- Launch interventions and ship tools in 60 days.
- Improve core metric by 90 days.
Working Arrangements:
- Remote, Hong Kong-based, US time zone aligned hours.
- Occasional travel to Philippines.
Wing Assistant
Wing Assistant is a venture-backed startup that matches US businesses with fully managed remote professionals across various roles, handling recruitment, onboarding, and support. The company has scaled quickly and focuses on customer success, emphasizing rapid onboarding and long-term retention.