Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.
Own end-to-end onboarding for new OnBoard customers, configuring the platform to meet defined requirements.
Deliver admin and end-user training to ensure confidence and product adoption at launch.
Manage onboarding project plans, timelines, and stakeholder coordination across multiple concurrent engagements.
OnBoard provides board management software that helps boards function at a higher level for organizations worldwide. Serving over 5,000 organizations and 12,000 boards across 60 countries, the company fosters a fun, philanthropic, and inclusive 'Pathfinder' culture.
Manage a portfolio of high-value and at-risk accounts to drive retention and long-term value.
Guide new customers through onboarding and adoption, monitoring health indicators and proactively addressing risks.
Identify opportunities to use AI and automation to streamline workflows and improve customer experiences.
We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.
Shape customer experience strategy by uncovering friction points across the customer journey using data and insights.
Diagnose root causes of customer contact and churn, translating findings into actionable recommendations for product and process improvements.
Collaborate cross-functionally with Product, Engineering, Operations, and Risk to prioritize and implement high-impact changes.
Plooto is an all-in-one payment automation platform that helps businesses and accounting firms manage payables and receivables. With over 14,000 customers and a focus on building a reliable financial operations platform, the company values inclusion and impactful work.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Own customer onboarding and adoption of Stratusphere, driving trust and measurable value.
Partner with customers, PE sponsors, and internal teams to accelerate savings approvals and reduce friction.
Bring structured field insights back to Product and use AI tools to scale customer success motions.
StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Design and maintain a single account-level customer health score from product usage, service, and community signals.
Lead AI and automation initiatives across post-sale functions, tying results to customer retention.
Own the CX dashboard and reporting for executive leadership, turning data into actionable insights.
Instructure creates intuitive products that simplify learning and personal development. The company is a mid-to-large organization with a culture that empowers smart, creative people to build exceptional solutions.
Lead and develop the Account Management team, owning retention and expansion for enterprise customers.
Scale Customer Success operations, championing AI and automation to improve efficiency and outcomes.
Drive cross-functional collaboration and develop a high-performing team to deliver exceptional customer experiences.
Zipline is a well-funded SaaS company transforming how frontline teams connect, align, and inspire their employees. It is a fully remote company with employees across the US, Canada, and globally, known for its high performance and collaborative culture.
Lead and develop a team of CSMs across SMB, Mid-Market, and Enterprise, owning retention, adoption, and renewal targets for the ApartmentIQ customer base.
Coach the team through regular 1:1s, call shadowing, and account reviews, building a proactive renewal process and managing risk and churn.
Partner with Sales, Product, and Support, serving as the voice of the customer and building executive relationships with strategic accounts.
We build industry-leading martech and data products for the PropTech space, with a focus on AI and data SaaS products. We are a fully remote team of 100+ across the U.S., profitable with $30M+ raised, and operate with a strict no a**holes policy and a culture of high performance.
Lead day-to-day performance of a global Customer Success team, ensuring high-quality support across queues.
Drive retention and sales results through coaching, QA, and data-informed performance improvements.
Partner cross-functionally to improve service quality, processes, and automation.
iRESTORE is a fast-growing direct-to-consumer brand in beauty and wellness, offering FDA-cleared red light therapy solutions for hair regrowth, skin, and body care. Featured in Forbes and WIRED, the company fosters a collaborative, data-driven culture focused on innovation and ownership.
Run user onboardings and drive early adoption for new APAC customers.
Own day-to-day issue resolution across live chat and email, triaging and resolving support requests.
Protect customer relationships by coordinating with Customer Success Managers and updating help content.
Tilla is a SaaS platform streamlining crew logistics for global shipping and travel. It is a growing startup with strong investor support, handling over 10,000 crew changes annually across 600+ vessels, with an international and mission-oriented team.
Shape strategy and own high-value accounts as the second dedicated Customer Success hire.
Work directly with customers daily, using AI to improve retention and workflows.
Help build the CS team, playbooks, and processes in a fully remote startup.
AllWage builds time-and-attendance and payroll software that helps 400+ businesses in construction, agriculture and manufacturing manage, pay and grow their waged teams. It is a fully remote, profitable team of 18 that discusses company finances and strategy openly.
Drive operational efficiencies aligned to KPIs like Net Retention Rate, On-Time renewals, and POV win-rate.
Wiz is a cloud security company that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single context. It is one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and now powered by Google, with a culture that values world-class talent.
Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.
Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding, training, and business reviews to ensure confident rollout and ROI.
Partner with Product and Engineering to surface customer insights and resolve issues.
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. They are a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America, valuing ownership, transparency, and continuous improvement.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Develop and execute the long-term vision and strategy for Merchant Onboarding.
Lead and develop a team of onboarding specialists, fostering collaboration and accountability.
Drive key metrics like time to value and feature adoption to improve the merchant experience.
Loop is a returns and exchange platform that now powers a connected commerce operations suite for over 5,000 brands. We foster a culture of high empathy and high standards, encouraging authentic growth and resilience.
Own customer outcomes at senior living communities, driving falls reduction, response times, care assessments, and adoption.
Lead community kickoffs, training, and change management to ensure care teams integrate Teton into daily routines.
Build trusted relationships with executive directors, directors of nursing, and care staff, using data insights to demonstrate impact.
Teton.ai is building the foundational data layer for the point of care using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people in a hands-on, learning-focused environment that values ownership and entrepreneurship.