Senior Manager, Merchant Onboarding
Benefits
Unlimited PTO
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What You'll Do:
- Develop and execute the overall onboarding strategy for new merchants.
- Lead and grow a team of onboarding specialists.
- Define and track key metrics to drive decisions.
Your Experience:
- 5+ years in onboarding or customer success, with 2+ years leading teams.
- Experience applying AI to onboarding and team operations.
- Strong data skills and cross-functional communication.
Why Loop:
- We are building a connected commerce operations suite.
- Over 5,000 brands trust us to protect margins and delight customers.
- We offer a flexible, remote-friendly environment with great benefits.
Loop
Loop is a returns and exchange platform that now powers a connected commerce operations suite for over 5,000 brands. We foster a culture of high empathy and high standards, encouraging authentic growth and resilience.