Own the member onboarding experience end to end, from invitation to first session, driving activation and time-to-first-session metrics.
Build scalable systems and automations using AI tools to reduce manual work as the business grows.
Lead the Member Success team and collaborate cross-functionally to improve the end-to-end member experience.
Mento is on a mission to increase human potential through coaching, blending human expertise with AI. They are a remote-first US company backed by top VCs, partnering with leading firms like Anthropic and OpenAI.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Own renewal, forecasting, and account health for Webflow’s most strategic Enterprise customers.
Build trusted relationships from exec sponsors to hands-on users and guide customers through every stage of their Webflow journey.
Lead AI discovery workshops and pilots, turning usage patterns into adoption plans and expansion opportunities.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It's a fast-moving, privately held company that values grit, craft, quality, and lasting customer trust.
Own customer onboarding and adoption of Stratusphere, driving trust and measurable value.
Partner with customers, PE sponsors, and internal teams to accelerate savings approvals and reduce friction.
Bring structured field insights back to Product and use AI tools to scale customer success motions.
StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.
Manage a portfolio of high-value and at-risk accounts to drive retention and long-term value.
Guide new customers through onboarding and adoption, monitoring health indicators and proactively addressing risks.
Identify opportunities to use AI and automation to streamline workflows and improve customer experiences.
We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Own strategic programs end-to-end, from hypothesis refinement through execution and scaling.
Translate ambiguous business problems into structured hypotheses, experiments, and workplans.
Drive cross-functional alignment across Clinical, Product, Marketing, Legal, and Ops.
Thyme Care is a value-based oncology care enabler partnering with health plans, providers, and employers to deliver better outcomes. We combine high-touch human support with technology and AI, and we're a diverse, inclusive team committed to reimagining cancer care.
Lead, coach, and develop a team of four onboarding specialists, balancing portfolios and driving performance.
Own onboarding timelines and portfolio health, managing escalations and stepping in on complex implementations.
Build and refine the onboarding playbook, standardize handoffs, and partner cross-functionally to improve the customer journey.
12twenty is an enterprise talent acquisition platform connecting employers with students and alumni from top universities. It is a fast-growing, collaborative company focused on continuous improvement and supporting each other.
Own the Commercial Success function for Mid-Market and SMB, setting strategy for retention, net GPV growth, and NPS.
Lead, coach, and develop a team of CSMs, driving execution on renewals, at-risk accounts, and expansion.
Build an AI-powered success model and use AI daily to drive operational efficiency and customer engagement.
Wrapbook is an AI platform for production finance, enabling finance teams to manage payroll, spend, and accounting for film and TV productions. Trusted by teams at Netflix and Paramount, the company is backed by major investors and has a team of 350+ using AI to transform finance and empower teams.
Own conversion rate optimization and website strategy for emerging brands, building landing pages with AI-powered workflows.
Run testing programs tailored to low-traffic brands and analyze user behavior to uncover conversion insights.
Partner with marketing, design, and engineering to keep the CRO pipeline moving and hit CAC targets.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. We're a fully remote, high-trust team that values ownership, urgent impact, and continuous growth.
Build and own onboarding and ramp programs for every customer/GTM org role, from first day to full productivity.
Define metrics, ramp goals, and reporting to track progress and deliver insights to managers.
Partner with RevOps, Marketing, People, and managers to close skill gaps and improve the program as the team scales.
Scribe's platform captures how teams work and turns it into a living asset for people and AI agents. Over 94% of the Fortune 500 use Scribe; it's a $1B+ LinkedIn Top Startup with 7M users and a high-growth, low-ego culture.
Own a portfolio of eCommerce brands, using data and AI to drive customer outcomes, retention, and growth.
Monitor usage, adoption, and risk signals to prioritize accounts and run focused consultations that maximize value.
Identify upgrade and cross-sell opportunities within your portfolio, turning them into revenue while preventing churn.
Clearer.io helps eCommerce brands gain clarity through AI-powered tools that connect to their existing stack, enriching catalogs and putting data to work so products get found and trusted. They are a global team with offices in Australia, the UK, Germany, Vietnam, and the US, backed by PSG Equity and Silversmith Capital Partners, serving thousands of merchants worldwide.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Own end-to-end relationships for 8-10 strategic enterprise merchants, driving retention, expansion, and profitability.
Develop and execute account plans, build multi-threaded executive relationships, and lead complex renewals and upsells.
Partner with cross-functional teams to translate performance data into business cases and deliver measurable customer value.
Signifyd provides AI-powered fraud protection for online retailers, helping them approve more orders and reduce risk. Trusted by thousands of merchants globally, it processes billions of transactions yearly with a values-driven culture.
Guide new Connect customers through end-to-end onboarding and platform activation.
Equip Mirakl Platform clients to independently onboard their own sellers with training and resources.
Develop expertise in Catalog Transformer and collaborate cross-functionally to improve seller experience.
Mirakl provides an enterprise marketplace platform and operating system for businesses to compete in the platform economy. With over 750 employees across 9 offices worldwide, the company values collaboration, action, and client success.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Lead the GTM AI Engineering team, building AI agents, copilots, and workflow automations for Sales, Customer Success, Support, and Enablement.
Spend about 70% of your time hands-on building (prototyping agents, writing code, designing evals) and 30% leading strategy and influencing stakeholders.
Own the GTM AI platform architecture, evaluation frameworks, model routing, and adoption across the field.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a recent public company, Samsara values autonomy, long-term thinking, and a growth mindset, with a flexible remote-first culture.
Drive scalable customer success initiatives across a pooled book of business, achieving upsell, onboarding, and retention targets.
Manage ~30 accounts at a time, analyze client data to mitigate churn risks, and lead merchant onboarding.
Deliver product training, business reviews, and ongoing support via phone, Zoom, and email to ensure merchants realize value.
Signifyd helps merchants grow their businesses by building trusted customer relationships and eliminating fraud. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions each year with a team invested in clients' success.
Own enterprise launches from kickoff to go-live, turning brand goals into tailored launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
Advise brands on setup, data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.
Partner with Sales, Solutions Engineering, Support, and Customer Success to ensure smooth handoffs and flag growth opportunities.
Okendo is a customer marketing platform that helps Shopify brands grow faster by cultivating brand advocacy and maximizing lifetime value. Trusted by 19,000+ Shopify brands, our unified suite of Reviews, Referrals, Quizzes, Loyalty, and Surveys turns one-time shoppers into revenue-driving Superfans.
Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.
They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.