Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Lead and scale a commercial customer success organization supporting secure software deployment.
Own the end-to-end customer journey, from onboarding and implementation to security authorization and renewals.
Partner with Sales, Engineering, Security, and Finance to drive retention, expansion, and customer outcomes.
The company provides secure software deployment solutions for government and regulated environments. It is a growing technology organization focused on mission-critical customer success and national security.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.
Own retention and consumption across the full customer base, driving gross retention and expansion.
Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.
Build deep customer understanding and connect TDX use cases to measurable business outcomes.
Drive retention, renewal, and expansion by making achieved customer value visible.
Lead and coach Customer Success leads with clear accountability and a hands-on approach.
Brightfield is a workforce analytics company whose AI-powered platform, TDX, helps large enterprises manage their extended workforce. They are a fully remote team of data-driven innovators who value flexibility, ownership, and continuous learning.
Lead the Consumer Services division as the senior client relationship and revenue leader for lead-generation businesses across personal finance, home services, hospitality, and other D2C verticals.
Own net revenue retention and expansion MRR, personally managing executive relationships across the top 30-40% of the portfolio and coaching Account Directors to operate as AI-native growth directors.
Drive vertical-specific strategy including cost-per-lead, speed-to-lead, call tracking, and marketing-to-sales handoff, while representing Power Digital in market and shaping the division's go-to-market position.
Power Digital is an AI-native growth firm that helps leading and emerging brands grow through strategy, creative, analytics, and technology, powered by its proprietary AI operating system Omega and intelligence layer Iris. The company is a people-first firm that values diversity, curiosity, and accountability, supporting 100% remote, in-office, or hybrid work styles.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Own renewal, forecasting, and account health for Webflow’s most strategic Enterprise customers.
Build trusted relationships from exec sponsors to hands-on users and guide customers through every stage of their Webflow journey.
Lead AI discovery workshops and pilots, turning usage patterns into adoption plans and expansion opportunities.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It's a fast-moving, privately held company that values grit, craft, quality, and lasting customer trust.
Lead and coach a team of Revenue Architects to drive enterprise customer value and adoption.
Architect AI-driven workflows that modernize revenue operations and accelerate time-to-value.
Partner with executives in financial services and healthcare to deliver measurable revenue outcomes.
Gong provides an AI-powered Revenue Intelligence platform that helps revenue teams win by unifying data, insights, and workflows. Trusted by over 5,000 companies, Gong's culture values innovation, transparency, and making a visible impact.
Shape strategy and own high-value accounts as the second dedicated Customer Success hire.
Work directly with customers daily, using AI to improve retention and workflows.
Help build the CS team, playbooks, and processes in a fully remote startup.
AllWage builds time-and-attendance and payroll software that helps 400+ businesses in construction, agriculture and manufacturing manage, pay and grow their waged teams. It is a fully remote, profitable team of 18 that discusses company finances and strategy openly.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.
HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.
Own the entire post-sale organization as VP of Customer Success, driving retention and expansion across all customer segments.
Lead a team of 12 CSMs, one manager, and support agents while scaling the CS organization through rapid growth.
Build enterprise customer strategies, operating rigor, and AI-assisted workflows to stay ahead of company growth.
Clearstory is a construction change order management platform that replaces email, Excel, and paper with intelligent automation and real-time collaboration. The company is a ~100-person, Series B headquarters in San Francisco with a distributed US team and values like customer obsession.
Define and lead a comprehensive customer success strategy focused on retention, expansion, and advocacy.
Build, scale, and mentor a high-performing customer success team, including managers and leaders.
Partner with Sales, Product, and Marketing to optimize the customer lifecycle and drive revenue growth.
The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.