Combine customer feedback with conversational and operational data to create a richer view of the client experience.
Administer and optimize the Medallia CX platform, maintaining data integrity and supporting governance.
Enable emerging AI and automation capabilities to improve the speed, scale, and value of CX insight.
Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.
Interpret customer service demand forecasts and develop scenarios for product, pricing, and policy changes.
Analyze contact drivers and customer experience data to identify emerging issues and root causes.
Use Generative AI and conversation intelligence to automate workflows and deliver actionable insights.
The company is a data-driven organization focused on improving customer service operations through analytics, forecasting, and customer insights. It operates as a distributed remote team that values curiosity, independence, and collaboration, using AI to enhance decision-making.
Monitor support volumes, backlog, SLAs, and CSAT to flag spikes early.
Analyze contact drivers and measure automation, self-service, and AI resolution rates.
Deliver weekly support performance packs and partner with teams to turn insights into operational changes.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. We are a fast-growing team proud of our accomplishments, focused on scaling and evolving with the gaming community.
Drive cross-functional CX operational strategy, aligning Customer Success, Professional Services, and Support around unified retention and satisfaction KPIs.
Design and optimize end-to-end customer journey processes to eliminate friction and increase retention efficiency.
Lead CX technology ecosystem architecture and performance roadmap working closely with the CIO team.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences. The company is headquartered in Denver, Colorado, with global offices and employees, serving more than half of the Fortune 100.
Design and maintain a single account-level customer health score from product usage, service, and community signals.
Lead AI and automation initiatives across post-sale functions, tying results to customer retention.
Own the CX dashboard and reporting for executive leadership, turning data into actionable insights.
Instructure creates intuitive products that simplify learning and personal development. The company is a mid-to-large organization with a culture that empowers smart, creative people to build exceptional solutions.
Lead customer experience data analytics and enterprise reporting for the Customer Organization.
Translate business priorities into measurable outcomes and scalable analytics solutions.
Provide hands-on guidance to analysts in SQL, Python, and Databricks to drive performance.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. The company is mission-driven and values authenticity, innovation, and a culture focused on connecting health and wealth.
Own the development and customization of customer-facing reports and dashboards, translating requirements into accurate and actionable reporting.
Develop and maintain scalable data models supporting customer reporting, QBRs, value realization, and product analytics.
Partner with Customer Success, Product, and Data Science to build a trusted customer data foundation and automate standardized reporting.
Fieldguide is building software to automate and streamline assurance and audit for cybersecurity, privacy, and financial audit, enabling trust between businesses. The company is remote-first, based in San Francisco, backed by top investors, and values diversity with an inclusive, driven, and supportive team culture.
Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.
Lead customer-centered research and journey mapping to uncover experience gaps and drive improvements.
Facilitate workshops and collaborate with cross-functional teams to prioritize and implement CX solutions.
Measure outcomes and connect improvements to business value through data analysis and business cases.
Our partner is an established enterprise focused on customer experience and business performance. The culture emphasizes collaboration, trust, unity, growth, and care, with opportunities for professional development.
Own measurement and experimentation for customer activation and retention across CRM, product, and lifecycle initiatives.
Design and analyze A/B tests end to end, applying causal inference when clean experiments aren't possible.
Build segmentation, propensity, churn, and dormancy models; automate dashboards and improve next-best-action logic.
Finom is a European tech startup headquartered in Amsterdam, building an all-in-one financial B2B solution that integrates banking, accounting, financial management, and invoicing into a mobile-first platform. The company recently closed a €115 million Series C round, bringing total funding to about $346 million, and maintains a start-up culture focused on innovation, employee impact, and continuous growth.
Craft and execute customer experience strategies that align with organizational goals and member needs.
Analyze feedback and data to identify journey improvements and drive measurable CX enhancements.
Partner cross-functionally to implement CX initiatives, monitor KPIs, and champion customer-centricity.
Oura empowers people to own their inner potential through its award-winning Oura Ring and app, helping millions improve readiness, activity, and sleep. It is a quickly growing, values-driven company focused on employee health and well-being.
Own end-to-end product analyses across Funnels, Websites, Forms, and other LeadGen products, turning ambiguous questions into structured recommendations.
Partner with Product Managers to define success metrics, build dashboards, and measure feature adoption and business outcomes.
Lead funnel and journey analyses to identify friction, conduct cohort and segmentation studies, and size opportunities for product improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own the entire post-sale journey from signed deal to month 12, including onboarding, activation, and retention.
Diagnose root causes of customer churn, build systems and tools to drive improvements, and hold teams accountable to metrics.
Lead cross-functional initiatives with sales, recruiting, and operations teams to enhance customer health and reduce churn.
Wing Assistant is a venture-backed startup that matches US businesses with fully managed remote professionals across various roles, handling recruitment, onboarding, and support. The company has scaled quickly and focuses on customer success, emphasizing rapid onboarding and long-term retention.
Transform raw customer data and feedback into powerful, actionable insights for the CX team.
Design data strategies, manage dashboards, and ensure data integrity for team scorecards and reporting.
Integrate smart tech and AI tools to speed up insight delivery while supporting change management across the business.
Who Gives A Crap makes eco-friendly products and donates 50% of profits to fund clean water and sanitation projects globally. With a team of 200+ across hubs in Australia, the Philippines, China, the US, UK, and Europe, they foster a purpose-led, high-performance culture that values making a real impact.
Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high customer satisfaction.
Identify and implement process improvements and automation-driven solutions to boost team efficiency and engagement.
Measure and analyze KPIs, conduct performance conversations, and develop strategies to optimize trial-to-paid conversions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own core customer and revenue metrics, definitions, and the metrics catalog that teams rely on.
Lead the experimentation roadmap across the customer journey, setting standards for test design and analysis.
Translate business questions into clear requirements and turn insight into confident leadership recommendations.
Dr. Berg Nutritionals is a health and wellness leader addressing root causes through education, supplements, and holistic practices. We're a globally recognized, fast-growing brand with over 49 million social followers.
Lead high-impact programs that evolve CX support delivery, starting with expanding BPO partnerships.
Build data-driven cases for moving support work between models, from incubation to AI-powered tooling.
Own transitions end-to-end, ensuring measurable outcomes and continuous improvement across the ecosystem.
Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.
Own the analytics workstream on your accounts, running request intake and prioritisation within the agreed hours.
Act as the client’s go-to contact for data questions, testing whether each question is framed fairly.
Write production-quality SQL in the client’s warehouse and develop transformation logic behind your analysis.
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue, building a culture of ownership, collaboration, and growth.
Own growth strategy across patient activation, conversion, retention, and lifecycle to drive measurable business outcomes.
Lead cross-functional go-to-market initiatives and experiment roadmaps to improve purchase conversion and repeat purchases.
Use cohort analysis, funnel analytics, and patient insights to prioritize opportunities and build scalable growth systems.
Fullscript is a health technology company that builds tools to help practitioners deliver better care by making it easier to access trusted products and patient insights. With over 125,000 practitioners and 10 million patients on its platform, Fullscript fosters a collaborative and curious culture focused on measurable outcomes and human connection.