Analyze large, complex datasets using SQL, Python or R, and statistical techniques to identify customer experience trends and pain points.
Synthesize customer signals from surveys, digital analytics, behavioral data, and support interactions to generate actionable insights.
Apply statistical modeling, predictive analytics, machine learning, and NLP to customer support conversations and tickets to drive business improvements.
itD is a new generation consulting and software development company that blends diversity, innovation, and integrity with real business results. It is a woman- and minority-led firm with a non-hierarchical structure, empowering employees to deliver excellent results.
Combine customer feedback with conversational and operational data to create a richer view of the client experience.
Administer and optimize the Medallia CX platform, maintaining data integrity and supporting governance.
Enable emerging AI and automation capabilities to improve the speed, scale, and value of CX insight.
Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.
Monitor support volumes, backlog, SLAs, and CSAT to flag spikes early.
Analyze contact drivers and measure automation, self-service, and AI resolution rates.
Deliver weekly support performance packs and partner with teams to turn insights into operational changes.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. We are a fast-growing team proud of our accomplishments, focused on scaling and evolving with the gaming community.
Act as the primary analytics partner to senior commercial stakeholders, translating ambiguous business questions into structured analytical briefs.
Own the design and delivery of executive-level dashboards and self-service reporting, primarily using Power BI.
Champion LLM and AI tool adoption to accelerate analysis and embed AI into BI workflows.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions, serving 75,000+ companies including 84% of the Fortune 500. The company fosters an inclusive culture that values diversity, equity, and inclusion.
Develop, maintain, and enhance analytics frameworks to monitor customer retention, market share, and revenue growth.
Provide analytics and insights into customer forecasts and operational performance to support staffing and business prioritization.
Leverage AI tools and modern analytics workflows to improve efficiency, insight generation, and decision support.
Providing innovative electrical distribution systems for complex power needs, IEM has been shaping the future for 75 years. The company fosters a collaborative culture of engineers, makers, and problem-solvers dedicated to world-class solutions.
Set the data and analytics roadmap, partnering with Engineering on infrastructure and single source of truth.
Drive AI reporting and analytics, using tools like Claude for management insight.
Lead guest analytics across app, ordering, subscriptions, and loyalty, connecting digital and in-cafe behavior.
Blue Bottle Coffee is a specialty coffee company that connects people to delicious coffee, elevating the craft from seed to cup. The company prioritizes sustainability and offers a collaborative, inclusive culture with best-in-class training and benefits.
Lead global target-setting cycles and present data-backed growth proposals to senior leadership.
Develop and refine customer segmentation models and extract actionable insights from large datasets.
Collaborate with Sales, Finance, Product, Systems, and HR to build dashboards tracking planning outcomes.
Twilio is a communications platform serving hundreds of thousands of businesses and millions of developers worldwide. It is remote-first, with a culture of connection, global inclusion, and diverse teams making a global impact.
Analyze workforce and business data to identify trends, patterns, and opportunities for customers.
Partner directly with customers to translate business needs into data-driven solutions and reports.
Automate manual processes and develop internal tools using Python, SQL, and other technologies.
Brightfield provides an AI-powered workforce analytics platform, TDX, that helps large companies manage their extended workforce using data from 139 countries. They are a fully remote team of data-driven innovators who value flexibility, ownership, and continuous learning.
Build and own customer analytics that directly drive Net Revenue Retention and customer success outcomes.
Translate complex customer data into actionable insights and automated dashboards for account and customer success teams.
Lead AI adoption for analytics and collaborate with IT to productionize analytic models.
DISHER is a recruiting firm partnering with an organization evolving from a logistics services company into a technology-enabled services company. The organization values technology, data, and AI to drive customer success and retention, with a collaborative, customer-centric culture.
Build and maintain recurring reporting, dashboards, and data models that drive your business line.
Apply statistical and predictive modeling, A/B testing, and AI-first execution to deliver actionable insights.
Partner with business and data stakeholders to prioritize analytics and translate complex data into clear narratives.
Docplanner Group is a healthcare platform connecting 24 million patients with 280k doctors across 13 countries through brands like Doctoralia. With 3,000+ employees, it's an agile, hands-on culture focused on results, ownership, and learning.
Measure the impact of customer engagements on pipeline, renewals, and predictive model performance.
Run before-and-after and holdout-style analyses to separate real effects from noise.
Build dashboards and value analyses for customers, leadership, and Customer Success.
6sense is an intelligence platform for agentic go-to-market, turning one trillion signals into AI-powered buying insights for B2B teams. The company fosters a growth mindset culture focused on employee well-being, belonging, and continuous learning.
Own forecasting, capacity planning, and analytics across our virtual clinic for all key roles.
Monitor queues and staffing in real time, making intraday adjustments and flagging risks to operations.
Leverage in-house AI tools and LLMs to generate, validate, and refine forecasts against historical performance.
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. We are a remote-first telehealth practice that combines clinical operations with AI-powered tools in an inclusive, collaborative environment.
Deliver data-driven insights that increase sales and profit for loyalty programs.
Build audience lists for CRM campaigns and provide actionable recommendations from complex data.
Develop data visualizations and partner with Data Engineering and BI teams on new tools.
Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers through data-driven strategies. Named a Top Workplace in the USA, we are a collaborative, growth-focused team where everyone is a leader.
Optimize revenue operations by transforming complex data into actionable insights.
Collaborate with Sales, Marketing, Customer Success, and Finance teams.
Implement AI-powered solutions to streamline reporting and operations.
This partner company operates in the healthcare information and life sciences sectors, offering high-growth SaaS solutions. It has a global, data-driven team focused on commercial performance and operational excellence.
Own and maintain Member Experience Analytics reporting, including dashboards tracking member satisfaction, engagement, and journey metrics.
Build and maintain Ops Staff Models for forecasting and capacity planning for member service and claims teams.
Field and deliver ad hoc analytics requests from cross-functional partners and translate business questions into analytical deliverables.
Fetch is a pet insurance company dedicated to helping pets live their healthiest and happiest lives. It is a high-growth Warburg Pincus portfolio company with over 350 pet-loving employees focused on pet health and wellness.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.