Drive cross-functional CX operational strategy, aligning Customer Success, Professional Services, and Support around unified retention and satisfaction KPIs.
Design and optimize end-to-end customer journey processes to eliminate friction and increase retention efficiency.
Lead CX technology ecosystem architecture and performance roadmap working closely with the CIO team.
Own the strategy and ops teams that are transforming CX with AI agents while delivering 24/7/365 support for over 85,000 customers.
Define how specialists and AI agents collaborate, rebuilding goals, incentives, and workflows around closing AI learning loops.
Lead global scheduling, capacity, quality, training, and be the voice of CX to Product and Engineering.
Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.
Define and lead a comprehensive customer success strategy focused on retention, expansion, and advocacy.
Build, scale, and mentor a high-performing customer success team, including managers and leaders.
Partner with Sales, Product, and Marketing to optimize the customer lifecycle and drive revenue growth.
The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.
Design and maintain a single account-level customer health score from product usage, service, and community signals.
Lead AI and automation initiatives across post-sale functions, tying results to customer retention.
Own the CX dashboard and reporting for executive leadership, turning data into actionable insights.
Instructure creates intuitive products that simplify learning and personal development. The company is a mid-to-large organization with a culture that empowers smart, creative people to build exceptional solutions.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Serve as a hands-on ChurnZero administrator and support CX Operations initiatives.
Build and maintain scalable workflows, playbooks, and automation to support customer experience functions.
Partner with internal stakeholders to translate business requirements into system workflows and provide progress updates.
An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.
Define and lead the end-to-end customer experience strategy across all touchpoints.
Design and scale an AI-first, human-enabled support model across all channels.
Own voice of customer, insights, and metrics to drive organizational action.
Fullscript is an industry-leading health technology company on a mission to help people get better. Over 125,000 practitioners and 10 million patients use their platform for clinical insights, lab interpretations, patient analytics, and access to high-quality supplements.
Craft and execute customer experience strategies that align with organizational goals and member needs.
Analyze feedback and data to identify journey improvements and drive measurable CX enhancements.
Partner cross-functionally to implement CX initiatives, monitor KPIs, and champion customer-centricity.
Oura empowers people to own their inner potential through its award-winning Oura Ring and app, helping millions improve readiness, activity, and sleep. It is a quickly growing, values-driven company focused on employee health and well-being.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Own retention and consumption across the full customer base, driving gross retention and expansion.
Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Lead customer experience strategy to drive satisfaction, retention, and repeat revenue across multiple locations.
Manage and develop a customer-facing team, building scalable processes that turn first-time visitors into loyal customers.
Collaborate cross-functionally with Marketing and Operations to optimize the customer journey and foster growth.
A fast-growing wellness business that helps people connect, recharge, and experience well-being through community-driven activities. It is an expanding startup with a purpose-driven culture that values care, adaptability, accountability, and happiness.
Lead customer-centered research and journey mapping to uncover experience gaps and drive improvements.
Facilitate workshops and collaborate with cross-functional teams to prioritize and implement CX solutions.
Measure outcomes and connect improvements to business value through data analysis and business cases.
Our partner is an established enterprise focused on customer experience and business performance. The culture emphasizes collaboration, trust, unity, growth, and care, with opportunities for professional development.
Drive operational efficiencies aligned to KPIs like Net Retention Rate, On-Time renewals, and POV win-rate.
Wiz is a cloud security company that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single context. It is one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and now powered by Google, with a culture that values world-class talent.
Lead and scale technical account management and customer success teams.
Own the customer journey from evaluation through adoption and expansion.
Partner with Sales and Product to drive retention and revenue growth.
Socket helps developers and security teams ship faster by automating open source security and supply chain management. Backed by $125M in funding and trusted by thousands of organizations, Socket is a remote-first company with a culture of excellence, rigor, ownership, and customer obsession.
Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.
Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.
Lead strategic, cross-functional programs that strengthen customer engagement across Voice of Customer, content, and advocacy.
Structure complex priorities, improve planning and execution, and connect customer feedback to product and experience decisions.
Partner with CX, GTM, Product, Engineering, and RevOps to deliver shared outcomes and drive adoption, retention, and advocacy.
1Password provides enterprise password management and Unified Access Management to secure identities and devices. With over 180,000 businesses and $400M ARR, they are a Forbes Cloud 100 company with a collaborative, human-centric culture.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.
Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support.
Drive customer revenue metrics and reporting, translating ARR, retention, and renewal data into executive insights.
Prepare CCO materials for executive leadership, board, and Thoma Bravo reviews, framing performance and risks.
Partner with Finance and cross-functional teams to build renewal plans, resource models, and customer health signals.
Ping Identity provides an intelligent cloud identity platform that lets people securely shop, work, bank, and interact. The company is headquartered in Denver, serves more than half of the Fortune 100, and fosters an inclusive culture built on digital freedom and respect for individuality.