Define and lead a comprehensive customer success strategy focused on retention, expansion, and advocacy.
Build, scale, and mentor a high-performing customer success team, including managers and leaders.
Partner with Sales, Product, and Marketing to optimize the customer lifecycle and drive revenue growth.
The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.
Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.
Work directly with executive and senior leadership on renewal processes, customer lifecycle, and Account Management.
Own day-to-day sales forecasting and pipeline management, ensuring data accuracy and consistency across teams.
Lead projects and drive ad-hoc analysis to optimize operational workflows and support GTM stakeholders.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in 15+ countries and fosters a remote-first culture with a focus on human connections and innovation.
Build and maintain Salesforce pipeline reports, forecasts, dashboards, and executive-level analytics.
Analyze revenue data, perform financial reporting and variance analysis, and support planning with Finance and Accounting.
Identify opportunities to improve reporting, automation, workflows, and operational efficiency across revenue processes.
The company is a technology-focused organization operating within the United States. It fosters a fast-paced, analytical, and mission-driven culture with cross-functional collaboration.
Drive strategic customer success initiatives that improve satisfaction, onboarding, retention, and revenue growth for Enterprise customers.
Advocate for customers across the organization and turn industry insights into strategic recommendations.
Analyze performance metrics, identify cross-sell and upsell opportunities, and mentor junior team members.
Certn makes background checks easier, helping people move faster into jobs, homes, and opportunities. They're a remote-first team with $127M+ raised and Deloitte Fast 50 recognition three years running.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.
1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.
Own the accuracy, automation, and visual presentation of GTM-facing financial dashboards and reporting.
Provide direct decision support to GTM leadership by translating financial data into actionable insights.
Partner with the Senior Director, FP&A to improve financial models and track revenue retention metrics.
Morning Consult is a global decision intelligence company that helps modern leaders make smarter, faster, better decisions by pairing high-frequency data with applied AI. The company has three office locations and a remote-friendly culture.
Lead a global team of 100+ across the US, India, UK, Mexico & Brazil to transform customer interactions into a data-driven engine for retention and growth.
Drive AI-first operational models, automating workflows and personalizing customer engagement at scale.
Own Net Retention Rate, NPS, and CSAT metrics while bridging customer insights with product roadmaps.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device, and access management. The company has teams in 15+ countries and a remote-first culture that values connection and innovative thinking.
Drive the CEO's biggest priorities across strategy, finance, operations, and product to clear plans and delivered results.
Use data, financial analysis, and AI to sharpen decisions, improve workflows, and build lightweight tools.
Write crisp decision memos, run operating cadence, and remove blockers to keep teams accountable.
The company is a rapidly growing healthcare services and technology company focused on better care for underserved populations. Its culture is hands-on, AI-forward, and collaborative, with broad ownership and growth opportunities across strategy, finance, and operations.
Own operating metrics end to end and move specialist ramp, attach rate, pipeline coverage, and productivity.
Drive specialist sales as a growth engine via talent bar, onboarding, ramp math, and territory design.
Design sales plays and operating cadence, and own the executive narrative for the BU.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform. It is building an AI-native culture where technology and talent are unstoppable together.
Lead and coach a team of Revenue Architects to drive enterprise customer value and adoption.
Architect AI-driven workflows that modernize revenue operations and accelerate time-to-value.
Partner with executives in financial services and healthcare to deliver measurable revenue outcomes.
Gong provides an AI-powered Revenue Intelligence platform that helps revenue teams win by unifying data, insights, and workflows. Trusted by over 5,000 companies, Gong's culture values innovation, transparency, and making a visible impact.
Own the finance function including planning, reporting, accounting oversight, cash management, and strategic finance.
Partner with leadership on pricing, renewals, margins, and profitability improvements.
Deliver board, investor, lender, and management reporting while maintaining transaction readiness.
The company provides claims pricing and contract management SaaS solutions to payers and providers. It is a private equity-backed healthcare software company with an established finance foundation and growth opportunities.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Lead financial strategy and operations, including FP&A, accounting, reporting, and capital strategy for a scaling tech business.
Partner with the CEO, executive team, and Board to strengthen financial discipline and drive company-wide decisions.
Build and develop a high-performing finance organization, preparing the company for fundraising, financing, and strategic milestones.
This partner is a rapidly scaling technology business focused on SaaS or tech-driven growth. The company values a candid, collaborative culture with clear expectations, honest feedback, trust, quality, urgency, and teamwork.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Own a portfolio of 20-30 large enterprise employer relationships.
Drive retention, renewals, and risk mitigation strategies.
Use engagement and ROI data to influence senior stakeholders.
Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.
Build and nurture leadership-level partner relationships to drive transformation.
Use internal tools to analyze usage data and identify growth opportunities.
Lead Quarterly Business Reviews to strengthen alignment and drive adoption.
ConnectWise is a global software company that provides a suite of solutions to help technology solution providers manage their businesses and deliver amazing customer experiences. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Act as a deeply embedded strategic partner to GTM leadership, focusing on sales operations.
Design and maintain capacity and territory models, headcount planning, and commission models.
Build and maintain complex reports and dashboards for pipeline health and forecast accuracy.
Solink transforms video security into real-time operational insights with a cloud-based platform. Trusted by 30,000+ locations across 32+ countries, it's recognized as one of Ottawa's Best Places to Work.
Manage a portfolio of 40 mid-market and enterprise accounts, driving adoption, retention, and expansion.
Own customer onboarding, renewals, and proactive risk management using data-driven insights.
Act as the voice of the customer and collaborate cross-functionally to improve the product experience.
The company provides a rapidly evolving SaaS product that helps sales teams streamline their revenue workflows. It is an early-stage or rapidly growing organization with a fast-paced, dynamic culture.