Commercial Account Manager

Position Overview:

• Drive adoption, renewal management, and expansion across our Commercial customer base.
• Partner closely with Customer Success to ensure retention while identifying expansion opportunities.
• Act as a trusted advisor to customers.

Job Responsibilities:

• Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion.
• Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth.
• Partner closely with Customer Success on renewals and account health to ensure long-term client retention and revenue stability.

Sales Strategy and Execution:

• Leverage usage data, customer insights, and forecasting tools to identify expansion opportunities and support accurate pipeline management.
• Apply the MEDDPICC sales methodology to qualify opportunities, guide deal strategy, and drive predictable outcomes.
• Maintain accurate records of account activities, opportunities, and sales forecasts.