VP, Client Success
Remote regions
USBenefits
3w PTO
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Role Overview:
- Own the client-success model across transition, onboarding, adoption, service reviews, executive engagement, renewal preparation, and value realization.
- Lead retention and renewal readiness for the managed services portfolio while strengthening executive relationships.
Success Metrics:
- Establish a clear view of portfolio health, renewal calendar, and client risk within the first 90 days.
- Achieve consistent execution reflected in Gross and Net MRR Retention, expansion growth, and client satisfaction.
Candidate Requirements:
- Bring 10+ years in client success, account management, or client-facing technology leadership with 5+ years managing leaders.
- Demonstrate experience building client-success frameworks, health scoring, and renewal governance in a recurring-revenue business.
Culture and Values:
- Atmosera lives by Core Three behaviors: Humble, Hungry, and Mindful.
- The team values low ego, high impact, internal drive, and intentional awareness in all client and colleague interactions.
Atmosera
Atmosera is a technology services company specializing in cloud, data, AI, DevOps, and security solutions on Microsoft Azure. As a Microsoft Partner with seven specializations, it emphasizes a culture of humility, hunger, and mindfulness, delivering integrated solutions for business value.