Live Chat Member Service Advocate

What you’ll do:

• Work in a fast-paced service center environment supporting members via live chat and email.
• Resolve a wide variety of member inquiries including claims, benefits, eligibility, and pharmacy.
• Occasionally make outbound calls to fully resolve complex issues.

What you’ll learn:

• Comprehensive new-hire training covering the health insurance industry.
• Skills and knowledge to build a successful career in healthcare service.
• Opportunities for continued learning and professional development.

What you bring:

• Exceptional written communication and empathy to translate complex concepts into simple terms.
• Analytical problem-solving skills and ability to multitask across multiple systems.
• Adaptability and drive to thrive in a rapidly evolving, digitally agile environment.

What we bring:

• Flexible remote working solutions and recognition for high performance.
• Best-in-class health, wellness, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time, plus volunteer and tuition reimbursement programs.