Commercial Sales Supervisor

Role Overview:

• This leadership role oversees an internal sales and customer service team, driving commercial performance and customer experience.
• The supervisor will manage KPIs, coach team members, and ensure operational excellence in a remote setting.
• The position is based in Brazil and offers the opportunity to impact commercial results.

Responsibilities:

• Lead and develop a team of sales and customer service professionals through feedback and performance reviews.
• Monitor sales indicators and implement action plans to improve productivity, retention, and customer loyalty.
• Ensure effective use of CRM and reporting tools to communicate results to leadership.

Requirements:

• Bachelor's degree in Administration, Commercial Management, Marketing, or related field; proven leadership experience in call center or inside sales.
• Strong experience managing KPIs, targets, and performance; ability to provide constructive feedback and develop employees.
• Knowledge of sales processes, CRM systems, and consultative selling; experience in healthcare or pharmaceutical environments is an advantage.

Benefits:

• Remote work in Brazil with CLT employment and full-time arrangements.
• Meal or food allowance of R$1,100 per month, transportation allowance, and Unimed health insurance.
• Additional perks include birthday day off, childcare reimbursement, discounts, and wellness support.