Senior Manager, Renewals

What you’ll do:

• Build and lead the global renewals organization across Commercial, Enterprise, and Public Sector, including hiring and developing team leads.
• Own the global renewal forecast and gross retention targets, serving as executive escalation for highest-value renewals.
• Set renewal pricing, discounting, uplift, and multi-year guidelines with Finance and Deal Desk.

What we're looking for:

• 8+ years of B2B SaaS renewals, account management, or customer success experience, with 4+ years leading teams.
• Proven ownership of a renewal or retention number and track record of improving gross retention and forecast accuracy.
• Deep familiarity with Salesforce and forecasting tools such as Clari.

Benefits:

• Flexible & Remote-First Culture with team meetup opportunities and stipends.
• 100% covered health, vision, and dental insurance for you and your dependents.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.