Source Job

• Design and implement Doppel's scalable renewals operating model, including lifecycle stages, forecasting, and commercial guardrails.
• Personally own the end-to-end commercial renewal lifecycle, from planning through negotiation, procurement, and close.
• Partner with CSMs, AEs, Finance, Legal, and channel partners to drive predictable renewals and reduce churn.

Doppel builds an AI-native platform for social engineering defense, protecting executives, employees, customers, and brands from phishing, impersonation, and fraud. Backed by leading investors, it is a rapidly growing Series C company with a builder culture.

• Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning and negotiation.
• Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk for accurate execution.
• Maintain renewal data in CRM, identify risks early, and collaborate cross-functionally to mitigate churn and improve gross retention.

Chainguard is the trusted source for open source, delivering hardened and secure builds of open source software for enterprises. Venture-backed by leading investors including Sequoia Capital and Lightspeed Venture Partners, they serve Fortune 500 customers like OpenAI and Snowflake with a remote-first culture.

• Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
• Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
• Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.

The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.

• Manage a portfolio of customer renewals, tracking key dates and driving on-time closure.
• Have consultative conversations to understand usage, identify expansion opportunities, and connect needs to GitLab capabilities.
• Collaborate with Sales, Customer Success, and Finance to clear blockers, maintain CRM records, and keep renewals moving.

GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. More than 50 million registered users trust GitLab, and our culture emphasizes AI adoption, values, and continuous knowledge exchange.

• Lead, coach, and develop a team of six Enterprise Account Managers to drive retention and expansion.
• Own gross and net revenue retention, forecasting accuracy, and renewal strategy for Americas enterprise accounts.
• Collaborate cross-functionally on account planning, territory allocation, and operational excellence.

Our partner is a SaaS company focused on enterprise connectivity and IT management, serving customers across the Americas. They maintain a remote-first, inclusive culture with a strong commitment to coaching and professional development.

• Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
• Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
• Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.

Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.

• Proactively manage and execute timely completion of software subscription renewals and expansions.
• Collaborate with Sales, Customer Success, and Accounting to review renewal data and align on optimal renewal options.
• Educate customers on subscription options and coordinate quotes and ordering documents to ensure mutual execution.

Sonatype is the software supply chain security company, providing end-to-end solutions to build secure, quality software at scale. Trusted by more than 2,000 organizations, including 70% of the Fortune 100, the company is fast-growing, innovative, and values employee well-being with initiatives like Company Wellness Week.

• Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
• Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
• Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.

Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support.

• Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
• Build multi-threaded relationships with executives and decision makers to align on business outcomes.
• Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.

Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.

• Own end-to-end renewal process for public sector contracts, planning 6-9 months ahead to align with budget cycles and fiscal year-end.
• Manage renewals through contract vehicles like GSA Schedule and SEWP, coordinating with resellers, distributors, and partners.
• Track funding status, procurement milestones, and renewal risks, generating quotes and leading pricing discussions to ensure timely execution.

Chainguard provides hardened, secure open source software builds for enterprises and AI agents, helping organizations build faster and stay compliant. Backed by top venture capital firms, they serve Fortune 500s and global industry leaders with a remote-first, customer-obsessed culture.

• Analyze customer contracts and product selection to determine the best renewal paths.
• Foster and maintain positive relationships with customers and partners throughout the renewal process.
• Drive revenue optimization by identifying upsell and cross-sell opportunities.

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. The company fosters a remote-first culture with employee-led diversity networks and global wellbeing initiatives.

• Lead renewal operations and commercial processes to drive sustainable revenue retention.
• Oversee renewal strategies, contract execution, and Salesforce data quality to improve forecasting.
• Collaborate with Sales, Marketing, Finance, Product, and Customer Success to align renewal activities.

The company specializes in services for the telecommunications industry, focusing on customer retention and renewals. It fosters a dynamic, collaborative environment that encourages autonomy, ownership, and continuous improvement.

• Run renewals from first quote to signed order across self-serve and mid-market customers.
• Handle pricing, billing negotiations, plan changes, and migration to usage-based pricing.
• Work with AI agents on routine renewals while you manage negotiations, objections, and non-standard cases.

TestGorilla is building a skills-based talent discovery platform that replaces resume reliance with scientific validation. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers.

• Partner with Account Managers to achieve quarterly renewal and expansion sales goals.
• Manage pipeline of renewals opportunities and identify customer risks.
• Execute end-to-end renewals process using Salesforce and other tools.

Sophos is a cybersecurity company that provides solutions to protect businesses from cyber threats. We are a remote-first organization with a global team and a commitment to diversity and inclusion.

• Own end-to-end renewal management for high-volume accounts to maintain high Gross Revenue Retention.
• Handle contract administration, CRM data integrity, and customer escalations.
• Partner with CSMs and drive KPIs like Net Revenue Retention and On-Time Renewal Rate.

LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. The company has a large team of professionals and a culture focused on well-being, work-life balance, and respect.

• Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
• Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
• Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.

UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.

• Manage the complete renewal lifecycle for self-service and mid-market customers, from quotations to signed agreements.
• Lead pricing, billing, and subscription negotiations while guiding customers through usage-based pricing models.
• Collaborate with AI-powered agents to handle complex cases, improve automation workflows, and retain customers.

They are a fast-growing SaaS company that leverages AI-powered agents to streamline customer success operations and promote skills-based hiring. They operate as a fully remote, international team with a collaborative, inclusive culture and a focus on automation and continuous improvement.

• Own renewal and expansion revenue across existing managed sales customers.
• Build multi-year account plans and drive predictable renewals through value reinforcement.
• Build executive relationships and coordinate cross-functionally to deliver multi-year growth strategies.

Doppler is a developer-first secrets management platform that helps startups and enterprises securely manage app configuration and secrets. With over 78,000 users and a small, entrepreneurial team, they value self-awareness and meaningful impact.

• Support annual and in-year territory design across EMEA, META and APJ, and capacity/coverage modeling.
• Run the forecast cadence, operating reporting rhythm, and pipeline analytics for the regions.
• Act as the revenue operations partner to regional sales leaders and maintain data integrity in Salesforce.

Chainguard provides hardened, secure, and production-ready builds of open source software for enterprises. It is a venture-backed company with a remote-first culture and values like customer obsession and intentional action.

• Lead and develop a team of CSMs across SMB, Mid-Market, and Enterprise, owning retention, adoption, and renewal targets for the ApartmentIQ customer base.
• Coach the team through regular 1:1s, call shadowing, and account reviews, building a proactive renewal process and managing risk and churn.
• Partner with Sales, Product, and Support, serving as the voice of the customer and building executive relationships with strategic accounts.

We build industry-leading martech and data products for the PropTech space, with a focus on AI and data SaaS products. We are a fully remote team of 100+ across the U.S., profitable with $30M+ raised, and operate with a strict no a**holes policy and a culture of high performance.