Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.
The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.
Analyze customer contracts and product selection to determine the best renewal paths.
Foster and maintain positive relationships with customers and partners throughout the renewal process.
Drive revenue optimization by identifying upsell and cross-sell opportunities.
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. The company fosters a remote-first culture with employee-led diversity networks and global wellbeing initiatives.
Supervise, coach, and develop a regional team of Customer Account Managers to drive retention and expansion.
Review account health, product adoption, and renewal risks, stepping in for key customer conversations.
Partner with Sales, Product, Support, and Professional Services to improve outcomes across the Central US.
Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome, focused on scaling in a dynamic environment.
Design and implement Doppel's scalable renewals operating model, including lifecycle stages, forecasting, and commercial guardrails.
Personally own the end-to-end commercial renewal lifecycle, from planning through negotiation, procurement, and close.
Partner with CSMs, AEs, Finance, Legal, and channel partners to drive predictable renewals and reduce churn.
Doppel builds an AI-native platform for social engineering defense, protecting executives, employees, customers, and brands from phishing, impersonation, and fraud. Backed by leading investors, it is a rapidly growing Series C company with a builder culture.
Manage a portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations to understand usage, identify expansion opportunities, and connect needs to GitLab capabilities.
Collaborate with Sales, Customer Success, and Finance to clear blockers, maintain CRM records, and keep renewals moving.
GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. More than 50 million registered users trust GitLab, and our culture emphasizes AI adoption, values, and continuous knowledge exchange.
Build and nurture leadership-level partner relationships to drive transformation.
Use internal tools to analyze usage data and identify growth opportunities.
Lead Quarterly Business Reviews to strengthen alignment and drive adoption.
ConnectWise is a global software company that provides a suite of solutions to help technology solution providers manage their businesses and deliver amazing customer experiences. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Manage the complete renewal lifecycle for self-service and mid-market customers, from quotations to signed agreements.
Lead pricing, billing, and subscription negotiations while guiding customers through usage-based pricing models.
Collaborate with AI-powered agents to handle complex cases, improve automation workflows, and retain customers.
They are a fast-growing SaaS company that leverages AI-powered agents to streamline customer success operations and promote skills-based hiring. They operate as a fully remote, international team with a collaborative, inclusive culture and a focus on automation and continuous improvement.
Lead and transform customer-facing operations across North America, overseeing Onboarding, Customer Support, and Payments Operations.
Develop scalable operational strategies using data, automation, and AI to drive efficiency and customer satisfaction.
Manage and mentor team leads, collaborate cross-functionally, and champion continuous improvement in a fully remote environment.
This partner company is a growing international SaaS organization focused on delivering exceptional customer experiences. It fosters a remote-first, collaborative culture that values employee well-being, diversity, and continuous improvement.
Lead strategic and operational planning for Revenue Operations.
Oversee Salesforce, marketing automation, and data analytics to drive decision-making.
Manage and develop teams across Sales Operations, Marketing Operations, and Project Management.
The organization is a purpose-driven entity focused on expanding educational and professional opportunities worldwide. Its culture emphasizes inclusion, equity, and continuous learning, with a strong commitment to employee well-being and collaboration.
Act as Revenue Operations partner for EMEA Marketing, Sales, and Customer Success leaders.
Own forecasting, pipeline management, and performance analysis to support revenue growth.
Drive process optimization and cross-functional collaboration across the GTM lifecycle.
A high-growth B2B technology company focused on scalable go-to-market operations. The organization operates internationally with a collaborative, accountable culture and a global operations team.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Own HubSpot, sales processes, reporting, and workflows for the new Home & Auto line.
Partner with Sales, Marketing, Customer Success, Finance, and Operations on lead routing, pipeline stages, and data flows.
Build dashboards and analytics to drive forecasting, planning, and performance.
PolicyMe is Canada's leading digital insurance provider offering life, critical illness, and health & dental insurance, plus B2B2C solutions. Founded in 2018, it has sold over $10 billion in coverage and operates with a remote-first, low-ego culture.
Lead adoption, renewals, and retention across Texada's customer base, acting on usage data and renewal risks.
Coach the Professional Services Manager and step into complex, strategic renewals with customer executives.
Report to the COO and partner with Sales, Product, Finance, and the PMO on go-live handoffs and operating rhythm.
Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native system. The company values a purposeful, passionate, and proud culture with a focus on innovation, learning, and diverse, inclusive teams.
Own end-to-end renewals for a portfolio of Enterprise customers (€20k–50k ARR), from quotes to signed contracts.
Manage ~60 renewals per quarter, partner with Scaled CSMs on risk, and keep forecasts and CRM data accurate.
Help design the scalable renewal motion, using automation and AI to improve processes as the first dedicated hire.
n8n is the open workflow orchestration platform for AI automation, giving technical teams code-like flexibility with no-code speed. Founded in 2019, it has grown to over 260 employees across Europe and the US, backed by a builder community of 650,000+ developers.
Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.
Manage complex, high-ARR accounts and drive growth through strategic partnerships.
Lead complex renewals and pricing migration negotiations with judgment.
Use AI tools daily to synthesize data and prepare executive conversations.
Workleap is a Montreal-based tech company creating simple products for the work experience, including ShareGate for Microsoft 365. Trusted by 15,000+ companies, we are builders who value intensity and autonomy.
Own Premier and Elite partner accounts across North America and drive revenue growth with strong forecasting.
Build growth plans and multi-level relationships to evolve partners from product-centric to strategic.
Equip partners with training and internal resources, using AI daily for research, planning, and forecasting.
We are a Montreal-based tech company, founded in 2006, building simple products like Workleap Agent and ShareGate that matter to users. Trusted by over 15,000 companies, we have a builder-driven culture that values speed, intentionality, and AI-powered decision-making.
Lead and develop Customer Success Managers and Enablement Managers, fostering accountability and collaboration.
Drive retention and revenue growth through renewals, account expansion, and data-driven strategies.
Build scalable Customer Success operations and strengthen cross-functional partnerships.
This partner company provides innovative education technology solutions that support educators, professional development, and improved student outcomes. It is a growing organization that values professional development and meaningful work.
Serve as the primary Sales Operations partner, supporting forecast reviews, pipeline inspections, and business planning.
Develop reporting and insights into territory performance, pipeline trends, and conversion rates to drive sales results.
Partner with Marketing, Business Development, and Sales to optimize pipeline generation and CRM adoption.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform that enables faster, better decisions. With over 2,000 employees and 6 global offices, the company has won several Top Employer awards and values an innovative, inclusive culture.