Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.
Proactively manage and execute timely completion of software subscription renewals and expansions.
Collaborate with Sales, Customer Success, and Accounting to review renewal data and align on optimal renewal options.
Educate customers on subscription options and coordinate quotes and ordering documents to ensure mutual execution.
Sonatype is the software supply chain security company, providing end-to-end solutions to build secure, quality software at scale. Trusted by more than 2,000 organizations, including 70% of the Fortune 100, the company is fast-growing, innovative, and values employee well-being with initiatives like Company Wellness Week.
Own end-to-end renewals for a portfolio of Enterprise customers (€20k–50k ARR), from quotes to signed contracts.
Manage ~60 renewals per quarter, partner with Scaled CSMs on risk, and keep forecasts and CRM data accurate.
Help design the scalable renewal motion, using automation and AI to improve processes as the first dedicated hire.
n8n is the open workflow orchestration platform for AI automation, giving technical teams code-like flexibility with no-code speed. Founded in 2019, it has grown to over 260 employees across Europe and the US, backed by a builder community of 650,000+ developers.
Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.
The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.
Manage a portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations to understand usage, identify expansion opportunities, and connect needs to GitLab capabilities.
Collaborate with Sales, Customer Success, and Finance to clear blockers, maintain CRM records, and keep renewals moving.
GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. More than 50 million registered users trust GitLab, and our culture emphasizes AI adoption, values, and continuous knowledge exchange.
Design and implement Doppel's scalable renewals operating model, including lifecycle stages, forecasting, and commercial guardrails.
Personally own the end-to-end commercial renewal lifecycle, from planning through negotiation, procurement, and close.
Partner with CSMs, AEs, Finance, Legal, and channel partners to drive predictable renewals and reduce churn.
Doppel builds an AI-native platform for social engineering defense, protecting executives, employees, customers, and brands from phishing, impersonation, and fraud. Backed by leading investors, it is a rapidly growing Series C company with a builder culture.
Own renewal and expansion revenue across existing managed sales customers.
Build multi-year account plans and drive predictable renewals through value reinforcement.
Build executive relationships and coordinate cross-functionally to deliver multi-year growth strategies.
Doppler is a developer-first secrets management platform that helps startups and enterprises securely manage app configuration and secrets. With over 78,000 users and a small, entrepreneurial team, they value self-awareness and meaningful impact.
Manage the complete renewal lifecycle for self-service and mid-market customers, from quotations to signed agreements.
Lead pricing, billing, and subscription negotiations while guiding customers through usage-based pricing models.
Collaborate with AI-powered agents to handle complex cases, improve automation workflows, and retain customers.
They are a fast-growing SaaS company that leverages AI-powered agents to streamline customer success operations and promote skills-based hiring. They operate as a fully remote, international team with a collaborative, inclusive culture and a focus on automation and continuous improvement.
Lead renewal operations and commercial processes to drive sustainable revenue retention.
Oversee renewal strategies, contract execution, and Salesforce data quality to improve forecasting.
Collaborate with Sales, Marketing, Finance, Product, and Customer Success to align renewal activities.
The company specializes in services for the telecommunications industry, focusing on customer retention and renewals. It fosters a dynamic, collaborative environment that encourages autonomy, ownership, and continuous improvement.
Own and grow expansion ARR and renewal outcomes within assigned accounts.
Identify and close upsell and cross-sell opportunities aligned to customer value.
Manage a high-volume install base with structured outreach and CRM tools.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, empowering over 75,000 companies including 84% of the Fortune 500. The culture champions curiosity, collaboration, and innovation, with a strong commitment to diversity and inclusion.
Drive customer adoption and engagement to ensure measurable value from their investment.
Manage contract renewals and identify expansion opportunities within assigned accounts.
Monitor customer health and conduct business reviews to proactively re-engage at-risk accounts.
Panopto is a leading visual and audio-based learning technology company that helps organizations share knowledge effortlessly. A growing company with a collaborative and supportive culture, they are focused on delivering customer-centric solutions and attracting bright talent.
Run renewals from first quote to signed order across self-serve and mid-market customers.
Handle pricing, billing negotiations, plan changes, and migration to usage-based pricing.
Work with AI agents on routine renewals while you manage negotiations, objections, and non-standard cases.
TestGorilla is building a skills-based talent discovery platform that replaces resume reliance with scientific validation. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers.
Manage renewals and the deal closing process, including quoting, pricing, special terms, and exception approvals.
Partner with sales, finance, accounting, billing, operations, and legal to review and approve non-standard deal elements.
Track and execute renewals across the Americas while surfacing expansion opportunities and risks through data.
JumpCloud is an AI-powered unified IT management platform that secures modern workforces by consolidating identity, device, and access management. The company is remote-first, values human connection, and has teams in 15+ countries with a mission-driven culture.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Own end-to-end renewal management for high-volume accounts to maintain high Gross Revenue Retention.
Handle contract administration, CRM data integrity, and customer escalations.
Partner with CSMs and drive KPIs like Net Revenue Retention and On-Time Renewal Rate.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. The company has a large team of professionals and a culture focused on well-being, work-life balance, and respect.
Own the commercial relationship for a book of existing customers and drive expansion through upsell and cross-sell opportunities.
Lead the renewal process, including pricing and contract negotiations, for customers going to RFP/RFI.
Partner with Customer Success Managers to align on strategic account plans and customer objectives.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company has delivered more than 15 million therapy sessions and published over 35 peer-reviewed studies, with a culture focused on clinical excellence and measurable outcomes.
Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.