Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.
The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.
Build and lead the global renewals organization, setting strategy and operating rhythm.
Own the global renewal forecast and gross retention targets, serving as executive escalation point.
Define cross-functional alignment between Renewal Managers, CSMs, and AEs for predictable renewals.
Chainguard is the trusted source for open source software, delivering hardened and secure builds for engineers and AI agents. The company is venture-backed by leading investors and serves Fortune 500 enterprises including OpenAI and Snowflake.
Design and implement Doppel's scalable renewals operating model, including lifecycle stages, forecasting, and commercial guardrails.
Personally own the end-to-end commercial renewal lifecycle, from planning through negotiation, procurement, and close.
Partner with CSMs, AEs, Finance, Legal, and channel partners to drive predictable renewals and reduce churn.
Doppel builds an AI-native platform for social engineering defense, protecting executives, employees, customers, and brands from phishing, impersonation, and fraud. Backed by leading investors, it is a rapidly growing Series C company with a builder culture.
Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.
Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.
Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that help people plan, build, insure, and govern the built environment. The company moves fast, cares about craft, and fosters an inclusive, supportive culture where employees feel a sense of belonging.
Manage end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals.
Proactively engage customers to discuss contract terms, negotiate renewal pricing, and address objections to maximize retention.
Collaborate with Customer Success and Sales to track renewal activities, identify at-risk accounts, and implement retention strategies.
Everway creates technology to help everyone understand and be understood, focusing on neuroinclusion. They are a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand, with a culture built on curiosity, courage, and commitment.
Manage the complete renewal lifecycle for self-service and mid-market customers, from quotations to signed agreements.
Lead pricing, billing, and subscription negotiations while guiding customers through usage-based pricing models.
Collaborate with AI-powered agents to handle complex cases, improve automation workflows, and retain customers.
They are a fast-growing SaaS company that leverages AI-powered agents to streamline customer success operations and promote skills-based hiring. They operate as a fully remote, international team with a collaborative, inclusive culture and a focus on automation and continuous improvement.
Analyze customer contracts and product selection to determine the best renewal paths.
Foster and maintain positive relationships with customers and partners throughout the renewal process.
Drive revenue optimization by identifying upsell and cross-sell opportunities.
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. The company fosters a remote-first culture with employee-led diversity networks and global wellbeing initiatives.
Manage a portfolio of customer renewals, tracking key dates and driving on-time closure.
Have consultative conversations to understand usage, identify expansion opportunities, and connect needs to GitLab capabilities.
Collaborate with Sales, Customer Success, and Finance to clear blockers, maintain CRM records, and keep renewals moving.
GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. More than 50 million registered users trust GitLab, and our culture emphasizes AI adoption, values, and continuous knowledge exchange.
Partner with Account Managers to achieve quarterly renewal and expansion sales goals.
Manage pipeline of renewals opportunities and identify customer risks.
Execute end-to-end renewals process using Salesforce and other tools.
Sophos is a cybersecurity company that provides solutions to protect businesses from cyber threats. We are a remote-first organization with a global team and a commitment to diversity and inclusion.
Proactively manage and execute timely completion of software subscription renewals and expansions.
Collaborate with Sales, Customer Success, and Accounting to review renewal data and align on optimal renewal options.
Educate customers on subscription options and coordinate quotes and ordering documents to ensure mutual execution.
Sonatype is the software supply chain security company, providing end-to-end solutions to build secure, quality software at scale. Trusted by more than 2,000 organizations, including 70% of the Fortune 100, the company is fast-growing, innovative, and values employee well-being with initiatives like Company Wellness Week.
Own and deliver enterprise renewal and expansion revenue targets.
Lead renewal planning, negotiations, and contract execution.
Build strong relationships with executive stakeholders to drive revenue.
Kalibri Labs redefines and rebuilds the hotel industry using cloud-native data pipelines and AI/ML models. It is a growing company with a fully remote culture seeking entrepreneurial and hardworking people.
Run renewals from first quote to signed order across self-serve and mid-market customers.
Handle pricing, billing negotiations, plan changes, and migration to usage-based pricing.
Work with AI agents on routine renewals while you manage negotiations, objections, and non-standard cases.
TestGorilla is building a skills-based talent discovery platform that replaces resume reliance with scientific validation. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers.
Lead renewal operations and commercial processes to drive sustainable revenue retention.
Oversee renewal strategies, contract execution, and Salesforce data quality to improve forecasting.
Collaborate with Sales, Marketing, Finance, Product, and Customer Success to align renewal activities.
The company specializes in services for the telecommunications industry, focusing on customer retention and renewals. It fosters a dynamic, collaborative environment that encourages autonomy, ownership, and continuous improvement.
Own end-to-end renewal management for high-volume accounts to maintain high Gross Revenue Retention.
Handle contract administration, CRM data integrity, and customer escalations.
Partner with CSMs and drive KPIs like Net Revenue Retention and On-Time Renewal Rate.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. The company has a large team of professionals and a culture focused on well-being, work-life balance, and respect.
Own end-to-end renewal process for public sector contracts, planning 6-9 months ahead to align with budget cycles and fiscal year-end.
Manage renewals through contract vehicles like GSA Schedule and SEWP, coordinating with resellers, distributors, and partners.
Track funding status, procurement milestones, and renewal risks, generating quotes and leading pricing discussions to ensure timely execution.
Chainguard provides hardened, secure open source software builds for enterprises and AI agents, helping organizations build faster and stay compliant. Backed by top venture capital firms, they serve Fortune 500s and global industry leaders with a remote-first, customer-obsessed culture.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Drive retention and growth by running renewal cycles and expanding existing accounts.
Own the full contract lifecycle, from outreach through negotiation and execution.
Manage a mixed book of customers and maintain accurate forecasts in Salesforce.
Fal is the generative media ecosystem powering the next generation of AI products, providing infrastructure, tools, and model access for developers and enterprises. The company offers a unified platform combining high-performance inference, orchestration, and observability to make AI-native products practical at scale.
Own renewals and retention across ~80 enterprise accounts, protecting a strong retention base.
Drive expansion through new modules and new sites, shifting from inbound-led demand to proactive outreach.
Build multi-threaded relationships from plant-level users to VP and C-suite, partnering with Implementation, Support, and Product to manage churn risk.
IntellaQuest builds QMS and EHS software for regulated industrial organizations, trusted by manufacturers like Honda and Shell. Backed by Alpine Investors as part of ASG, it's connected to a community of SaaS companies focused on people and data.