Source Job

• Analyze customer contracts and product selection to determine the best renewal paths.
• Foster and maintain positive relationships with customers and partners throughout the renewal process.
• Drive revenue optimization by identifying upsell and cross-sell opportunities.

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. The company fosters a remote-first culture with employee-led diversity networks and global wellbeing initiatives.

• Manage end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals.
• Proactively engage customers to discuss contract terms, negotiate renewal pricing, and address objections to maximize retention.
• Collaborate with Customer Success and Sales to track renewal activities, identify at-risk accounts, and implement retention strategies.

Everway creates technology to help everyone understand and be understood, focusing on neuroinclusion. They are a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand, with a culture built on curiosity, courage, and commitment.

• Own the renewal portfolio and retention targets, managing renewals through structured timelines and weekly revenue forecasts.
• Lead executive quarterly business reviews and serve as the primary customer advocate to drive adoption and mitigate churn.
• Negotiate renewal pricing and contract terms while identifying expansion opportunities within existing accounts.

The company provides enterprise B2B software solutions for retail, consumer packaged goods, and consumer brand customers. It fosters a data-driven, collaborative culture focused on customer success, renewal growth, and building scalable processes.

• Own and manage the full services renewal lifecycle for a global portfolio of customer accounts.
• Engage customers before renewal dates, aligning value, usage, and satisfaction to drive retention.
• Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations.

Zone is the ERP-native AI platform for financial operations, built for organizations running on Oracle NetSuite. With more than 4,500 customers worldwide, Zone operates as a high-velocity, fully remote global team.

• Own renewal and expansion revenue across existing managed sales customers.
• Build multi-year account plans and drive predictable renewals through value reinforcement.
• Build executive relationships and coordinate cross-functionally to deliver multi-year growth strategies.

Doppler is a developer-first secrets management platform that helps startups and enterprises securely manage app configuration and secrets. With over 78,000 users and a small, entrepreneurial team, they value self-awareness and meaningful impact.

• Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning and negotiation.
• Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk for accurate execution.
• Maintain renewal data in CRM, identify risks early, and collaborate cross-functionally to mitigate churn and improve gross retention.

Chainguard is the trusted source for open source, delivering hardened and secure builds of open source software for enterprises. Venture-backed by leading investors including Sequoia Capital and Lightspeed Venture Partners, they serve Fortune 500 customers like OpenAI and Snowflake with a remote-first culture.

• Own renewals and retention across ~80 enterprise accounts, protecting a strong retention base.
• Drive expansion through new modules and new sites, shifting from inbound-led demand to proactive outreach.
• Build multi-threaded relationships from plant-level users to VP and C-suite, partnering with Implementation, Support, and Product to manage churn risk.

IntellaQuest builds QMS and EHS software for regulated industrial organizations, trusted by manufacturers like Honda and Shell. Backed by Alpine Investors as part of ASG, it's connected to a community of SaaS companies focused on people and data.

• Drive customer engagement through proactive outbound communication and data-driven sales support.
• Act as key liaison between customers, channel partners, and internal sales teams for subscription growth.
• Utilize installed base records to increase active subscribers and improve lifecycle management.

SonicWall delivers a partner-first unified cybersecurity portfolio for SMBs, MSPs, and IT teams. Backed by a global ecosystem of over 17,000 partners, they are committed to diversity and equal opportunity.

• Proactively manage and execute timely completion of software subscription renewals and expansions.
• Collaborate with Sales, Customer Success, and Accounting to review renewal data and align on optimal renewal options.
• Educate customers on subscription options and coordinate quotes and ordering documents to ensure mutual execution.

Sonatype is the software supply chain security company, providing end-to-end solutions to build secure, quality software at scale. Trusted by more than 2,000 organizations, including 70% of the Fortune 100, the company is fast-growing, innovative, and values employee well-being with initiatives like Company Wellness Week.

• Design and implement Doppel's scalable renewals operating model, including lifecycle stages, forecasting, and commercial guardrails.
• Personally own the end-to-end commercial renewal lifecycle, from planning through negotiation, procurement, and close.
• Partner with CSMs, AEs, Finance, Legal, and channel partners to drive predictable renewals and reduce churn.

Doppel builds an AI-native platform for social engineering defense, protecting executives, employees, customers, and brands from phishing, impersonation, and fraud. Backed by leading investors, it is a rapidly growing Series C company with a builder culture.

• Manage a portfolio of mid-market and enterprise accounts, driving renewals and identifying expansion opportunities.
• Forecast renewal and expansion pipeline with data-driven methodology and maintain CRM hygiene.
• Build multi-threaded relationships, partner with Customer Success and Sales, and own commercial negotiations.

Customer.io helps over 9,000 companies send billions of automated emails, push notifications, in-app messages, and SMS daily. They are a mid-sized, growth-oriented tech company that values empathy, transparency, and responsibility.

• Manage a portfolio of customer renewals, tracking key dates and driving on-time closure.
• Have consultative conversations to understand usage, identify expansion opportunities, and connect needs to GitLab capabilities.
• Collaborate with Sales, Customer Success, and Finance to clear blockers, maintain CRM records, and keep renewals moving.

GitLab is the intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. More than 50 million registered users trust GitLab, and our culture emphasizes AI adoption, values, and continuous knowledge exchange.

• Own end-to-end renewal process for public sector contracts, planning 6-9 months ahead to align with budget cycles and fiscal year-end.
• Manage renewals through contract vehicles like GSA Schedule and SEWP, coordinating with resellers, distributors, and partners.
• Track funding status, procurement milestones, and renewal risks, generating quotes and leading pricing discussions to ensure timely execution.

Chainguard provides hardened, secure open source software builds for enterprises and AI agents, helping organizations build faster and stay compliant. Backed by top venture capital firms, they serve Fortune 500s and global industry leaders with a remote-first, customer-obsessed culture.

• Own and grow expansion ARR and renewal outcomes within assigned accounts.
• Identify and close upsell and cross-sell opportunities aligned to customer value.
• Manage a high-volume install base with structured outreach and CRM tools.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, empowering over 75,000 companies including 84% of the Fortune 500. The culture champions curiosity, collaboration, and innovation, with a strong commitment to diversity and inclusion.

• Drive retention and growth by running renewal cycles and expanding existing accounts.
• Own the full contract lifecycle, from outreach through negotiation and execution.
• Manage a mixed book of customers and maintain accurate forecasts in Salesforce.

Fal is the generative media ecosystem powering the next generation of AI products, providing infrastructure, tools, and model access for developers and enterprises. The company offers a unified platform combining high-performance inference, orchestration, and observability to make AI-native products practical at scale.

• Own and deliver enterprise renewal and expansion revenue targets.
• Lead renewal planning, negotiations, and contract execution.
• Build strong relationships with executive stakeholders to drive revenue.

Kalibri Labs redefines and rebuilds the hotel industry using cloud-native data pipelines and AI/ML models. It is a growing company with a fully remote culture seeking entrepreneurial and hardworking people.

• Build and lead the global renewals organization, setting strategy and operating rhythm.
• Own the global renewal forecast and gross retention targets, serving as executive escalation point.
• Define cross-functional alignment between Renewal Managers, CSMs, and AEs for predictable renewals.

Chainguard is the trusted source for open source software, delivering hardened and secure builds for engineers and AI agents. The company is venture-backed by leading investors and serves Fortune 500 enterprises including OpenAI and Snowflake.

• Build and maintain productive relationships with key stakeholders across scientific and IT functions.
• Manage renewals and expansion opportunities, negotiating upwards of $100,000 in ARR.
• Use customer engagement models to maximize value and identify churn risks early.

Benchling is the AI platform for biotech R&D, enabling scientists to design experiments, capture structured data, and run AI agents in their workflows. Trusted by over 200,000 scientists at companies like Sanofi and Moderna, Benchling is building an AI-first culture and welcomes diverse talent.

• Own the commercial relationship for a book of existing customers and drive expansion through upsell and cross-sell opportunities.
• Lead the renewal process, including pricing and contract negotiations, for customers going to RFP/RFI.
• Partner with Customer Success Managers to align on strategic account plans and customer objectives.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company has delivered more than 15 million therapy sessions and published over 35 peer-reviewed studies, with a culture focused on clinical excellence and measurable outcomes.

• Own the commercial cycle for renewals and expansion within existing enterprise accounts.
• Navigate large, siloed organizations and align stakeholders for renewal and expansion sales.
• Serve as the executive-facing commercial leader translating AI capabilities into business value.

We are the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, we are a growing company helping enterprises drive efficiency and lower costs through AI automation.