Renewals Manager

About the role:

• As a Renewals Manager at Everway, you drive customer retention by managing the renewal process for clients.
• You work with Customer Success Managers to ensure customers realize product value and facilitate smooth renewals.
• Role involves engaging with school district leaders, procurement contacts, and key stakeholders.

Main Responsibilities:

• Manage end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals.
• Proactively engage customers ahead of renewal dates to discuss contract terms and address questions.
• Negotiate renewal terms and pricing, apply discounting policies to maximize retention and revenue.
• Use CRM tools (Salesforce, Gong) to track activities, monitor progress, and forecast quarterly revenue retention.

Essential Criteria:

• 3+ years experience in renewals, account management, or similar customer-facing role, ideally in EdTech or SaaS.
• Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment.
• Strong negotiation and relationship management skills with a customer-focused approach and CRM proficiency.