Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
Act as an advocate for restaurant customers and resolve cross-functional issues.
OpenTable, part of Booking Holdings, Inc., helps restaurants thrive with technology that empowers them to focus on their team, guests, and bottom line, while helping diners discover and book the perfect restaurant. Every employee at OpenTable has a tangible impact on what they do and how they do it and is part of a global team.
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Maintain customer contracts to maximize profits
WorkWhile helps workers earn a better living and live better lives by matching them with shifts. It strives to align incentives and solve inefficiencies disrupting the $650BN temporary staffing industry and has a diverse, mission-driven, and supportive culture.
Shape and enhance a global support structure for SMB clients and Member Apps.
Optimize operations and unify processes to drive efficiency and service quality.
Lead a team committed to creating exceptional customer journeys.
Jobgether is a platform that uses AI-powered matching to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with hiring companies, with the final decision managed by the internal team.
Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
Drive renewals and identify opportunities to upsell and expand existing accounts
Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Collaborate with Account Executives to identify renewal and upsell opportunities.
Manage current clients to reduce attrition and conduct welcome appointments.
Review reporting and consult on solutions to help clients grow their business.
Rewards Network helps restaurants grow revenue, increase traffic, and boost customer engagement through financial and marketing services, and dining rewards programs. They are a driven and diverse team that excels in collaboration and issue resolution, partnering with loyalty programs to drive customers to local restaurants.
Provide support and solutions for at-risk customers with an overall goal of account retention
Oversee customer escalations, collaborating with key stakeholders to ensure timely delivery of durable solutions to customer issues
Proactively identify ways to enhance the customer experience and raise the bar on our high standards
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. They have powered more than 29,000 restaurants around the world and believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.
Maintain and optimize organization of digital resources.
Facilitate internal team communications.
Accor Global Reservation Centre has been part of Moncton’s growth for over 30 years and is a local employer of choice. They are known for community contributions and creating memorable luxury experiences for guests.
Define a practical hybrid account‑management approach, combining high‑touch and scaled support.
Develop customer segmentation based on complexity, risk, and technical needs.
Propose reporting and insight‑tracking mechanisms, such as customer health and error patterns.
Companies House drives confidence in the economy and makes the UK a great place to start, and run, a business. They are an executive agency sponsored by The Department for Business and Trade (DBT) with the ability to play a leading role in the right against corrupt business practices.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.