Interact directly with owners and guests to discover their needs and provide answers and solutions.
Advise customers on Evolve and distribution site processes and policies.
Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates.
Evolve's mission is to make vacation rentals easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability to create exceptional experiences for owners and guests.
Communicate with clients to understand their hotel needs, preferences, and budgets
Provide accurate information about hotel options, pricing, and amenities
Assist clients with making and managing reservations
Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. They specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Responding to guests’ inquiries regarding room reservations and general questions.
Assisting and ensuring effective guest challenge resolution.
Upselling services and offerings as appropriate, ensuring guest education about resort’s offerings.
The Lodge at Primland, Auberge Collection is located on 12,000 acres in the Blue Ridge Mountains of Virginia, offering year-round mountain retreat with outdoor adventures. They have myriad outdoor adventures and luxury accommodations.
They are a professional travel services team assisting clients with hotel accommodations and travel planning support. They focus on delivering high-quality service while working in a flexible, remote environment.
Build a personal connection with guests through phone, email, and chat support.
Assess guests' travel needs and recommend suitable Kasa accommodations.
Create a 5-star guest reservation experience through genuine care.
Kasa is a tech-enabled hotel and apartment hotel brand and manager. They have built a hospitality operating system that improves the profitability of hospitality assets while delivering a digitally forward experience to guests.
Receive inbound calls transferred from various sources to promote company products.
Sell approved vacation packages 15+ locations (including Hawaii, California, Florida, and many more) to customers over the phone.
Explain the details and sales terms of vacation offers.
Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year and are proud of our global teams.
Schedule customer appointments for collision repair and estimates following procedures.
Manage a high volume of customer communications and assist with rental car/tow scheduling.
Resolve customer concerns using internal resources and maintain data integrity.
Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. They operate over 650 state-of-the-art locations and have been in business for over 25 years, focusing on a People First vision.
Proactive, personalized guidance for guests from pre-voyage and post-voyage.
Book bespoke experiences (excursions, transfers, activities).
Resolve routine inquiries promptly; discreetly escalate complex issues to management
Accor Global Reservation Centre has been part of Moncton's evolution for over 30 years, helping shape its growth while serving as a local employer. They are recognized for community contributions and creating exceptional luxury experiences for every guest.
Answer inbound calls and schedule service appointments.
Respond to customer requests to resolve issues.
Maintain and update customer database.
T3 Services Group is transforming the trades one customer at a time with top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the customer experience.
Answer inbound calls assisting with room and suite reservations for luxury brands.
Confidently guide guests in selecting their ideal room and package with personalized recommendations.
Personalize offers to provide guests with unique and authentic experiences.
Accor Global Reservation Centre has been part of Moncton's evolution for over 30 years, helping shape its growth. They are recognized for strong community contributions and dedication to creating exceptional, memorable luxury experiences.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide expert recommendations based on clients’ travel preferences and budgets.
Handle client inquiries, modifications, and cancellations professionally and efficiently.
They are a trusted travel agency partnered with an award winning host agency with over 70 years of experience. They specialize in planning unforgettable vacations, offering cruises, hotels, vacation homes, all-inclusive resorts, and more.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide personalized recommendations based on clients’ preferences and budgets.
Handle client inquiries, modifications, and cancellations in a professional and timely manner.
They are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. They specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to their valued clients.
Responsible for handling inbound and outbound calls providing quality service.
Assist members with billing questions, cancellations, and resolve account delinquencies.
Review accounts, answer customer questions, and maintain quality and adherence standards.
ABC Fitness is a leading software provider for fitness businesses globally, supporting 30K clubs, 650K coaches, 40M members, and processing over $12B in payments annually. They foster a culture built on respect, trust, and belonging, promoting growth and collaboration.
Handle inbound calls and chats, averaging 30–35 interactions daily.
Provide single call resolution and escalate issues effectively.
Maintain customer records in Salesforce.com.
Ferguson provides quality supplies for various industries since 1953. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, they aim to simplify complex projects for customers and promote a culture of growth and service.
Resolve patient and insurance issues via phone, correspondence, and walk-ins.
Verify balances, process payments, and document account activity.
Collaborate with team members for account resolution; handle mail and refunds.
Vail Health is the world’s most advanced mountain healthcare system. It consists of an updated 520,000-square-foot, 56-bed hospital providing exceptional care to patients with beautiful views in Vail.
Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Modivcare is leading the transformation to better connect people with care, wherever they are. They serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.
Assist clients in selecting and booking hotel accommodations
Provide accurate information on hotel amenities, pricing, and availability
Respond promptly and professionally to client inquiries via phone, email, or online chat
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Assist with reservation and scheduling requests in accordance with established procedures
Communicate with clients to confirm details, provide updates, and answer general inquiries
Maintain accurate client records, booking information, and documentation
Destination Knot is a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. They emphasize organization, clear communication, and a positive client experience across all interactions.