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About the Role:
- Our Client Experience team is crucial to making our clients feel supported throughout their care journey.
- As a CX Specialist, you'll manage inbound communication and be the primary point of contact for clients.
You Will:
- Serve as the primary point of contact for clients across email, phone, and text.
- Build trusted relationships and partner cross-functionally to resolve issues quickly.
- Identify recurring client pain points and continuously improve workflows.
About You:
- Bring 2-5 years of client-facing experience in a fast-paced startup or healthcare environment.
- Exceptional communication skills, highly organized, and proactive in solving problems.
- Passionate about delivering exceptional client experiences and improving outcomes for autistic adults.
Our Culture:
- We are a mission-driven team with a mix of thoughtfulness, kindness, and high performance.
- We set ambitious goals and integrate perspectives from clinicians and autistic self-advocates.
- Our operating principles include Clients First, Find a Way, Raise the Bar, and Be a Good Person.
Prosper Health
We deliver specialized mental health services for autistic and neurodivergent adults, covered by insurance. We are a mission-driven, high-ownership team growing 3x year over year with thousands of active clients and 1,000+ clinicians.