Have live, high-empathy conversations with clients who've disengaged and help them rebook or rematch.
Coach clients through decisions, providing clarity on platform tools and addressing hesitation.
Document conversations for clean handoffs and partner with internal teams to resolve issues.
Grow is a three-sided marketplace that empowers mental health providers, insurance payors, and patients. With over $328M in funding and 15 million sessions since 2020, the company is mission-driven and ambitious, with a culture focused on impact and collaboration.
Conduct empathetic live conversations with clients who missed or canceled appointments to help them rebook or find a new provider.
Maintain accurate documentation and collaborate with clinical, provider operations, support, and external partner teams.
Meet outreach and productivity goals while delivering personalized support and identifying engagement barriers.
Jobgether is a platform that matches candidates with job opportunities using AI-powered matching for fast, objective review. The company supports a remote, mission-driven culture focused on improving access to quality mental healthcare.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Establish and maintain superior relationships with patients, clinicians, and internal teams.
Provide product training and support to patients, study participants, and clinicians.
Document interactions accurately and act as the voice of the customer to improve products and services.
Cala Health creates non-invasive prescription therapies for chronic disease, beginning with the kIQ® Plus for hand tremor. The company is mission-driven and offers employees tools, training, and mentoring to succeed in a collaborative culture.
Personally own complex client escalations, including scheduling issues, billing concerns, clinician transitions, and service complaints.
Coach a distributed Client Experience team on de-escalation, service recovery, and knowing when to go beyond standard procedures.
Partner with Clinical and Operations teams to improve workflows and ensure families experience smooth transitions throughout care.
Emora Health is a rapidly growing, venture-backed virtual behavioral health company that delivers mental health care to kids, teens, and young adults. The company is on a mission to close the access gap in youth mental health and seeks ambitious, passionate team members.
Support clients and providers across live chat, messaging, and phone with empathy and professionalism
Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
Collaborate with teammates to identify recurring challenges and improve the support experience
Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Guide new and existing clients through onboarding via email, phone, and video support.
Manage multiple onboarding projects while providing training and troubleshooting support.
Collaborate with internal teams to drive client outcomes and improve onboarding processes.
ButterflyMX empowers people to automate property access, operations, and security from a single platform. With products in 20,000+ properties, the company is a distributed, primarily remote workforce that values collaboration and innovation.
Serve as the primary day-to-day contact for clinic and health system customers after go-live, driving enrollment, adoption, and satisfaction.
Build repeatable onboarding processes, documentation, and a customer knowledge base to move from firefighting to proactive success.
Track account health, run satisfaction surveys, and route technical issues to Engineering and IT for permanent fixes.
RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.
Serve as the first point of contact for provider email support, resolving issues and escalating when needed.
Answer provider calls in real time, troubleshooting logistical, technical, and patient-related issues.
Track every open item through to resolution and proactively check in with providers to ensure they feel supported.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. As a small, agile startup, Sailor Health is remote-first and mission-driven, focused on delivering compassionate and personalized care to seniors.
Answer incoming phone calls and messages for 4-5 MedSpas as their virtual front desk.
Close inbound leads by scheduling appointments via CRM and managing reschedules.
Answer basic client questions and escalate anything complex to the MedSpa owner.
Moxie empowers aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They are a global, remote-first team supporting over 700 practices nationwide.
Deliver empathetic, solution-oriented support to clinicians, clinical staff, and administrators.
Manage orders, resolve issues, and maintain documentation with accuracy and attention to detail.
Collaborate cross-functionally with Sales, Product, Lab, Billing, and Operations to ensure timely communication.
Artera is an AI startup developing medical artificial intelligence tests to personalize therapy for cancer patients on a global scale. It is a remote-first, collaborative company with a high-performance culture focused on customer success.
Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted tools.
Serve as the main point of contact, coordinating with physicians, PTs, and health coaches.
Maintain organized documentation and use motivational interviewing to support patient engagement.
Protera Health is a fast-growing digital health company reimagining musculoskeletal care. Founded by orthopedic surgeons, we combine technology and personalized human support; our multidisciplinary virtual care team treats patients like family.
Define and lead the end-to-end customer experience strategy across all touchpoints.
Design and scale an AI-first, human-enabled support model across all channels.
Own voice of customer, insights, and metrics to drive organizational action.
Fullscript is an industry-leading health technology company on a mission to help people get better. Over 125,000 practitioners and 10 million patients use their platform for clinical insights, lab interpretations, patient analytics, and access to high-quality supplements.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Guide callers through troubleshooting and navigating the website, and review campers' health profiles.
Maintain confidential information in line with HIPAA and provide outstanding care to all account holders.
WinShape Foundation is a Biblically-based Christian non-profit that creates Christ-centered experiences through summer camp, foster care, and marriage enrichment. The organization is rooted in Christian faith and seeks to glorify God.
Conduct structured outreach to patients and caregivers throughout the treatment journey, providing program-approved education and support.
Identify barriers to treatment initiation and adherence, develop practical strategies, and escalate clinical or safety concerns as needed.
Accurately document interactions and outcomes while managing an assigned caseload and collaborating with case management teams.
We provide patient support programs that deliver individualized clinical education, treatment-support services, and care coordination to patients and caregivers. Our culture is supportive, dedicated, and teamwork-driven, and we are proud of our relentless focus on improving the lives of the patients we support.
Speak with clients who requested help understanding financial-protection options
Walk families through an easy enrollment process in plain language
Build lasting relationships and grow your own book of business
AO Central helps families understand and enroll in financial-protection benefit options. The company fosters a coaching-driven, supportive culture and offers fully remote work with flexible schedules.