Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Support clients and providers across live chat, messaging, and phone with empathy and professionalism
Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
Collaborate with teammates to identify recurring challenges and improve the support experience
Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.
Reach out to customers who have asked to cancel or stopped using a service
Listen for the real reason and offer the right solution
Document every conversation and meet weekly goals for customers saved
Elevate Reach helps businesses keep their customers by managing retention conversations and reducing cancellations. They are a growing team offering fully remote positions with a focus on training and developing practical customer service and sales skills.
Speak with clients who requested help understanding financial-protection options
Walk families through an easy enrollment process in plain language
Build lasting relationships and grow your own book of business
AO Central helps families understand and enroll in financial-protection benefit options. The company fosters a coaching-driven, supportive culture and offers fully remote work with flexible schedules.
Serve as the primary point of contact for prospective clients and referral partners, engaging with warmth and structure.
Conduct structured screenings, verify insurance benefits, and educate clients on PHP and IOP programs.
Own the admissions funnel, follow up reliably, and ensure every interaction ends with a clear next step.
Guidelight Health is a behavioral healthcare company delivering PHP and IOP services to transform lives. We are a newly launched organization building a passionate, forward-thinking team to redefine mental health care.
Conduct clinical needs assessments and develop personalized care plans for members, referring them to appropriate levels of care.
Manage care coordination including scheduling, platform support, and troubleshooting via phone, chat, and email.
Provide crisis intervention, safety planning, and follow-up support while documenting all interactions in English.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health through an AI-native platform that delivers personalized support across coaching, therapy, and medication management. The company reaches more than 170 million people worldwide and fosters a culture of transparency, innovation, and high impact.
Run ~600 outbound calls and ~1,000 emails per week through Scout's worklist to reach psychologists.
Have warm, consultative conversations with licensed psychologists and book interested candidates into interviews.
Hit weekly activity and booking targets while logging outcomes and sharing actionable feedback.
Prosper Health delivers specialized mental health services for autistic and neurodivergent adults, covered by insurance. The mission-driven team is growing 3x year over year with thousands of active clients and hundreds of clinicians.
Deliver 1:1 behavioral health coaching to caregivers, children, and teens via video and chat.
Teach practical skills like coping strategies and SMART goal setting, with timely chat support.
Partner with therapists and psychiatry providers to connect families to the right level of care.
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline has provided care to tens of thousands of families and is based in Palo Alto, backed by leading investors.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Be the first point of contact for patients seeking mental health care, providing compassionate guidance and support.
Own the intake process from first contact to first appointment, including scheduling, documentation, and insurance coordination.
Collaborate with clinicians and operations teams to ensure smooth access to care and positive patient experiences.
Headlight is a mental healthcare company founded by psychiatrists, transforming the way people access care and the way clinicians deliver it. They are a dedicated clinical team focused on improving patient outcomes and elevating standards of care.
Own a portfolio of credit union and community bank clients as the primary point of contact.
Drive product adoption, lead executive business reviews, and manage renewals and upsell opportunities.
Proactively identify at-risk accounts and develop mitigation plans to ensure high retention.
Bankjoy is a Y Combinator and Bessemer-backed FinTech startup providing modern digital banking products for community banks and credit unions. They are a remote-first, collaborative team scaling across the US and Canada.
Troubleshoot and resolve issues for Clients and Therapists via phone and chat.
Assist and educate customers on the Grow Therapy platform to ensure a great experience.
Identify root causes of problems and collaborate with Product teams to improve the platform.
Grow Therapy is a mental health care platform that connects patients, therapists, and insurance payors to make quality care accessible. Founded in 2020, it has raised over $328M and reached a $3B valuation, with a mission-driven, fast-paced culture.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Conduct structured outreach to patients and caregivers throughout the treatment journey, providing program-approved education and support.
Identify barriers to treatment initiation and adherence, develop practical strategies, and escalate clinical or safety concerns as needed.
Accurately document interactions and outcomes while managing an assigned caseload and collaborating with case management teams.
We provide patient support programs that deliver individualized clinical education, treatment-support services, and care coordination to patients and caregivers. Our culture is supportive, dedicated, and teamwork-driven, and we are proud of our relentless focus on improving the lives of the patients we support.
Provide telehealth-based individual, family, and group therapy to children, adolescents, and families.
Complete intake, risk, and safety assessments and maintain timely clinical documentation.
Participate in supervision, professional development, and interdisciplinary collaboration.
Backpack Healthcare is a clinician-led, minority-owned telehealth organization offering child and family mental health services. They support early-career clinicians through a structured residency program with supervision and professional development.
Global Elite Empire Consultants helps clients with financial-protection options. They are a remote-first company that values coaching, activity, and results.
Conduct thorough biopsychosocial intake assessments to evaluate each client's needs, strengths, and readiness for treatment.
Serve as the first point of contact for potential clients, creating a welcoming introduction and guiding them to the appropriate level of care.
Collaborate with the clinical treatment team to support individualized care planning and maintain accurate, timely documentation.
Guidelight Health is a behavioral healthcare company delivering high-quality PHP and IOP services to transform lives. As a newly launched organization, it is building a passionate, forward-thinking team dedicated to reshaping mental health care.
Build trusted executive relationships and drive adoption across complex enterprise accounts.
Lead renewals, expansions, and cross-functional partnerships to deliver measurable client outcomes.
Provide data-driven strategic consulting and executive business reviews for large organizations.
Twin Health uses AI Digital Twin technology to reverse chronic metabolic diseases like type 2 diabetes and obesity. With over $100 million raised and recognition as a top workplace, their passionate team is scaling rapidly across the U.S. and globally.
Support patients with complex behavioral health needs through enrollment, engagement, and care transitions.
Coordinate with clinicians, insurers, and external partners to remove barriers and close referrals.
Document case management activity in the EHR and escalate changes in risk or acuity promptly.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Today it is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and over two million patient visits delivered nationwide.
Provide assessment and evidenced-based care to individuals, families, and groups in outpatient and telehealth settings.
Collaborate with a comprehensive behavioral health team across emergency departments, inpatient units, and primary care.
Deliver counseling, case management, and behavioral health change plans for diverse populations.
We are a locally owned, not-for-profit healthcare system dedicated to improving the health of our patients, members, and communities. Founded in New Mexico in 1908, we are the state's largest private employer with over 14,000 employees, including 1,200 providers and 4,000 nurses.