Promptly answers, screens, and triages inbound telephone calls while verifying caller demographics and quoting member benefits.
Provides routine referrals, answers questions about authorizations, benefits, claims, and incentives, and documents all activities in Uprise's proprietary system.
Makes outbound enrollment calls, assists with website registration, and responds to Critical Incident Response and Management Referral requests.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare, bringing whole person care to individuals worldwide. The company values compassion, integrity, collaboration, velocity, and advocacy, fostering a culture of care and support.
Conducts administrative and scripted clinical intake calls, providing quality customer service to providers and staff.
Collects confidential information with highest standards, maintains documentation, and supports clinical review processes.
Adheres to HIPAA, state, and federal regulations, participates in quality initiatives, and meets key performance indicators.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With global headquarters across four continents, operations in 13 countries, and more than 66,000 employees, the company combines scale, expertise, and execution to deliver sustainable outcomes.
Handle phone, email, and written inquiries regarding release of medical records with accuracy and professionalism.
Investigate and resolve customer questions, documenting all interactions in internal software systems.
Follow strict confidentiality and compliance guidelines, meeting productivity and quality standards.
The company provides healthcare information services, specializing in the release of medical records and related customer support. It maintains a structured, process-driven environment focused on accuracy, compliance, and confidentiality.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Communicate with members via phone and email, exhibiting care in every interaction.
Listen to members, providing empathy and solutions to their unique needs.
Collaborate with your team to share knowledge and accurately document member interactions.
Achieve is a leading digital personal finance company that provides personalized financial solutions, including loans and debt consolidation. It has over 3,000 employees in mostly hybrid and work-from-home roles across the US, with a people-first culture focused on empathy.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Provide outstanding customer service to families over the phone.
Accurately enter patient registration information and schedule initial appointments.
Coordinate information between referring physicians, insurance companies, and treatment clinics.
Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.
Serve as the primary contact for incoming patient inquiries, guiding families through the enrollment process with a warm, patient-centered approach.
Manage enrollment documentation, scheduling, and system updates across Salesforce and Athena to ensure timely and accurate processing.
Collaborate with scheduling teams and providers to support families, demonstrate excellent communication, and meet service level agreements.
Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. The team is mission-driven, celebrates diversity, and fosters an inclusive, collaborative culture where every member contributes to the vision of cultivating the full potential of every child.
Answer incoming phone calls and messages for 4-5 MedSpas as their virtual front desk.
Close inbound leads by scheduling appointments via CRM and managing reschedules.
Answer basic client questions and escalate anything complex to the MedSpa owner.
Moxie empowers aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They are a global, remote-first team supporting over 700 practices nationwide.
Place outbound calls to Medicare eligible customers from qualified leads.
Ask required scripted questions and use rebuttals to overcome caller objections.
Meet transfer targets and appropriately disposition each call.
TP is a global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive, diverse culture with limitless career growth.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Call US labs and partners to resolve turnaround times, results status, and order issues
Work the Tier 1 call-request queue, prioritizing by urgency and hitting response-time targets
Document every outcome accurately so teammates can act without follow-up
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.
Handle inbound calls from customers regarding debit card incentives, orders, and balances.
Follow communication scripts and identify customer needs to provide solutions and alternatives.
Maintain punctuality, professionalism, and flexibility to cross-train as requested.
Five Star Solutions provides customer service and call center solutions for a variety of clients. They are committed to a diverse, professional workforce and are an equal opportunity employer.
Support operational routines of Customer Management, including organization, validation, and processing of requests related to data quality and management.
Assist analysts in executing processes, ensuring compliance with procedures, deadlines, and quality standards.
Perform inquiries, document validation, monitor service queues, control pending issues, and support continuous improvement of processes.
Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We have an incredible team of 25,200 employees in 32 countries, and our people-centric culture is recognized by awards such as World's Best Workplaces and Great Place To Work.
Handle customer questions and concerns over phone, email, and chat.
Support bands, choirs, and orchestras with sheet music and accessory orders.
Identify upsell opportunities and keep a positive, professional attitude.
Five Star Solutions provides customer service and support for clients including J.W. Pepper, the largest US sheet music and accessory retailer. The company values diversity and is committed to a professional, inclusive workforce.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Handle inbound and outbound customer calls, emails, and web chat inquiries with professionalism.
Resolve routine customer issues, document interactions, and maintain accurate account records.
Follow established service procedures to meet SLAs and quality standards in a fast-paced contact center.
This organization supports a federal civilian program by delivering reliable, professional, and customer-focused assistance. They operate as a fully remote, collaborative team that prioritizes communication, accuracy, and customer satisfaction.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Work with members, brokers, providers, and vendors through multiple channels.
Manage assigned caseloads, maintaining service delivery, productivity, and quality expectations.
Monitor and track assigned work-in-progress issues and escalate to ensure appropriate turnaround times.
We are a health insurance company built around a full stack technology platform and a relentless focus on serving members. We started in 2012 to create the kind of health insurance company we would want for ourselves.
Manage inbound calls and virtual teller sessions, resolving member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs and educate members on appropriate products and services.
Adhere to credit union procedures and federal compliance regulations while completing training and supporting team goals.
GTE Financial is a credit union dedicated to delivering remarkable member experiences through financial solutions and community impact. Recognized as a top workplace by Newsweek and American Banker, it fosters an award-winning culture focused on employee growth and well-being.