Source Job

• Conduct quality audits, data checks, and record validations to ensure system accuracy.
• Build and distribute operational reports, and drive process improvements with automation tools.
• Collaborate cross-functionally, resolve data discrepancies, and deliver administrative support.

OpenTable is an industry leader in restaurant technology, helping restaurants thrive and diners book tables. Part of Booking Holdings, it has millions of diners and 70,000+ restaurant partners, with a culture centered on hospitality.

• Manage a portfolio of nonprofit clients, ensuring seamless delivery of strategic services and operational support.
• Oversee Asana queues, assign deliverables, and maintain quality control for subject-matter expert contributions.
• Contribute to data analysis, prospect research, and business development activities to support team goals.

Aperio provides strategic consulting and operational support to nonprofit organizations. The firm maintains a collaborative, remote-first culture focused on client success and innovation.

• Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
• Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
• Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.

Thrive Communities LLC is a property management partner delivering exceptional results for clients and enhancing resident quality of life. They foster great service, collaboration, and professional growth in an inclusive environment.

• Maintain accurate CRM records and clean data within Streak CRM.
• Research and verify contact lists to identify potential buyers and business owners.
• Support client onboarding and keep Google Workspace systems organized.

Scale Army Careers is a recruiting agency that connects operations professionals with contract roles at B2B advisory firms. The client team is small and values confidentiality, organization, and efficient administrative processes.

• Proactively assist customers via phone, WhatsApp, and email.
• Resolve accounting, tax, and platform inquiries with clarity and empathy.
• Collaborate with internal teams to improve processes and customer satisfaction.

They provide financial support and platform services for clients. They foster a collaborative, innovative, and supportive remote culture, aiming for professional growth and teamwork.

• Provide customer support to nonprofits, schools, and libraries across multiple channels and work each issue through resolution.
• Onboard new accounts, train customers on products and services, and process orders and account transactions.
• Document workflows in CRM, track key metrics, and prepare reports for the Senior Manager of Operations.

Mission Telecom is a nonprofit wireless broadband provider and grantmaking foundation that partners with nonprofits, schools, and libraries to close the digital divide. The company fosters an environment of innovation, collaboration, and purpose-driven work.

• Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
• Execute engagement and delivery strategies for online and in-person training programs, tracking success through learning and sentiment metrics.
• Own meeting summaries, document program costs, and create delivery reports with qualitative and quantitative data.

General Assembly offers experiential education in web development, data, design, business, and more, online and globally. With 60,000 alumni and 21,000 employees at elite companies trained, GA is a leader in transforming careers and teams for the future of work.

• Process offline back-office requests for sales contracts, ensuring accurate and efficient case handling.
• Validate product offers, signatures, and contractual information before registering negotiations in legacy systems.
• Investigate critical sales cases and support customers via internal systems, email, and phone when necessary.

The hiring company is a customer-focused organization dedicated to delivering empathetic, efficient, and personalized service experiences. It fosters a collaborative culture emphasizing operational excellence, quality, and professional growth.

• Support customers via phone and electronic channels to gather missing information for test sample processing.
• Communicate test status, resend results, schedule mobile phlebotomy, and triage customer technical issues.
• Manage accounts, document interactions, and escalate unresolved issues while protecting patient privacy.

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Its team includes dedicated professionals from world-class institutions who care deeply about their work and each other.

• Provide real-time customer support via email and phone
• Manage and resolve inquiries while maintaining accurate records
• Escalate complex issues and meet response time, resolution, and satisfaction KPIs

Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.

• Provide administrative support including calendar management and scheduling appointments.
• Act as liaison between clients and internal teams, handling email correspondence and ensuring timely communication.
• Conduct research, analyze customer complaints, and prepare price quotes to enhance client satisfaction.

Savvital is a forward-thinking organization providing diversified services to small and medium-sized businesses in the international market. Their team of educated experts are motivated individuals excited to handle tasks that bring capacity to your workday, with a mission to provide affordable solutions through strategic task delegation.

• Review customer and account data to ensure accuracy and compliance.
• Process contributions on time, meeting deadlines and resolving discrepancies.
• Collaborate with teams to streamline workflows and support key projects.

Human Interest is on a mission to ensure people in all lines of work have access to retirement benefits. It is a high-growth tech company backed by top investors, with a collaborative culture focused on employee engagement and growth.

• Review criminal background check results from official Brazilian public databases and interpret court documents in Portuguese.
• Apply structured adjudication criteria to determine the relevance of criminal records and document findings objectively.
• Collaborate with the distributed operations team to improve workflows, perform quality assurance, and support onboarding.

The hiring company provides technology-enabled legal operations and background screening services for clients across Latin America. It operates with a distributed, collaborative team and emphasizes accuracy, confidentiality, and continuous improvement.

• Build and maintain strong relationships with BPM customers to drive long-term success
• Educate customers on best practices and resources to simplify adoption and align expectations
• Collaborate with internal teams to improve the customer experience and drive retention

ConstructConnect provides construction information and software solutions, including the MasterSpec product. The Customer Success division emphasizes technical support, training, and teamwork to ensure consistent high levels of customer satisfaction.

• Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
• Document and log issues, compliments, and complaints from customers.
• Guide customers through the application flow and track their experiences using CRM systems and dashboards.

Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.

• Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
• Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
• Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.

The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.

• Provide written Level 1 support by handling customer tickets via Salesforce and answering questions about parking, payments, and fines.
• Take on Level 2 cases such as appeals, owner changes, installment payments, and authority data requests, and find fair solutions by analyzing parking data.
• Own process improvements and support the team lead in varied projects to continuously simplify and optimize workflows.

Wemolo builds smart technology for the future of mobility and maintains sustainable relationships with drivers. The team culture emphasizes ownership, trust, and personal growth, with a diverse and respectful work environment.

• Act as primary contact for accounts, handling day-to-day requests and first-level support on platform, data and API issues.
• Onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.
• Prepare QBRs showing customer value and coordinate with Technical Solutions, Product and Sales to bring customer voice into roadmap.

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.

• Validate government RFP data by reviewing websites and identifying missing opportunities.
• Research and retrieve public documents, budgets, and meeting minutes from government sources.
• Submit and track public records requests while documenting issues for the engineering team.

An AI-driven technology company specializing in government procurement intelligence. It operates a platform that collects and organizes RFP data to help customers identify opportunities and compete for government contracts.

• Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
• Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
• Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.

Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.