Process Offsite Phlebotomy and Kit orders by resolving cases quickly with a high sense of urgency.
Build and maintain effective relationships with offsite phlebotomy vendors, sales reps, patients, and internal stakeholders.
Communicate via phone and email with vendors and clients, and document all interactions in Salesforce and LIMS.
Guardant Health is a precision oncology company that uses advanced blood and tissue tests, real-world data, and AI analytics to improve cancer care and accelerate new therapies. Founded in 2012, it is a fast-paced, collaborative workplace focused on transforming patient outcomes.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Manage day-to-day credentialing workflows and lead data analysis projects for payer enrollment.
Conduct routine audits of task boards and triage inquiries to improve process efficiency.
Develop and distribute reporting on credentialing status for cross-functional stakeholders.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The company comprises highly dedicated professionals from world-class institutions, who care deeply for their work and each other, fostering a culture that values hard work and growth.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Call US labs and partners to resolve turnaround times, results status, and order issues
Work the Tier 1 call-request queue, prioritizing by urgency and hitting response-time targets
Document every outcome accurately so teammates can act without follow-up
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.
Act as a customer-facing liaison, handling phone and email inquiries with professionalism.
Keep systems updated with detailed notes to guide future client interactions.
Collaborate with Senior Account Managers on problem-solving and conflict resolution.
OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. It has about 5,000 employees and a culture of curiosity, collaboration, and entrepreneurial spirit.
Communicate with members via phone and email, exhibiting care in every interaction.
Listen to members, providing empathy and solutions to their unique needs.
Collaborate with your team to share knowledge and accurately document member interactions.
Achieve is a leading digital personal finance company that provides personalized financial solutions, including loans and debt consolidation. It has over 3,000 employees in mostly hybrid and work-from-home roles across the US, with a people-first culture focused on empathy.
Act as the first point of contact for customers via email, chat, and phone.
Keep the call queue and video waiting room organized, and schedule appointments.
Learn CRM tools, spreadsheets, and product knowledge to support customer needs.
HighLevel is a cloud-based all-in-one white-label marketing and sales platform that empowers agencies and businesses to grow. With over 2,000 team members across 15+ countries, it operates as a global remote-first community focused on creativity, collaboration, and impact.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Drive awareness and schedule onboarding demos with prospective employer groups via high-volume outbound calling.
Coordinate with implementation, account management, and customer success teams to ensure seamless client setup and portal administration.
Maintain accurate tracking in Salesforce and support existing customers with technical integrations and bulk uploads.
Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With 20,000 client companies including 30% of the Fortune 500, the company values a diverse, inclusive culture and entrepreneurial spirit.
Deliver empathetic, solution-oriented support to clinicians, clinical staff, and administrators.
Manage orders, resolve issues, and maintain documentation with accuracy and attention to detail.
Collaborate cross-functionally with Sales, Product, Lab, Billing, and Operations to ensure timely communication.
Artera is an AI startup developing medical artificial intelligence tests to personalize therapy for cancer patients on a global scale. It is a remote-first, collaborative company with a high-performance culture focused on customer success.
Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.
Provide warm client interactions, manage phone triage, and schedule/reschedule appointments.
Collect insurance information, verify benefits, and manage copays and payment balances.
Answer client questions and stay organized in a fast-paced, collaborative environment.
Diana Health is a network of modern women's health practices partnering with hospitals to reimagine maternity and women's healthcare. Our interdisciplinary team shares a commitment to transform women's health and fosters a collaborative, growth-oriented culture.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC is a property management partner delivering exceptional results for clients and enhancing resident quality of life. They foster great service, collaboration, and professional growth in an inclusive environment.