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Responsibilities:
- Support customers via phone and email to resolve inquiries and obtain missing sample information.
- Manage accounts, document interactions, and escalate issues while protecting privacy.
Qualifications:
- High School degree or equivalent with 2+ years of customer service experience.
- Proficient in Microsoft Office and Google Suite; Salesforce and multi-lingual skills a plus.
About Natera:
- Global leader in cell-free DNA testing for oncology and women's health.
- Team of professionals from world-class institutions.
Natera
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Its team includes dedicated professionals from world-class institutions who care deeply about their work and each other.