Lead customer implementations of iQueue products, managing end-to-end onboarding and configuration.
Partner with cross-functional teams and hospital stakeholders to optimize patient throughput.
Design and execute test scenarios to validate system functionality before go-live.
LeanTaaS creates software solutions combining lean principles, predictive analytics, and machine learning to transform hospital operations. With over 190 health systems and 1,200 hospitals using its products, the company has raised more than $300 million from top-tier investors and is named among the top 100 AI companies.
Lead health-system implementations from sales handoff through go-live and sustained adoption.
Drive frontline adoption by understanding nurse managers' workflows and removing barriers.
Build executive relationships and demonstrate measurable customer outcomes.
The Health Management Academy brings together health system leaders and innovators to address healthcare challenges. The company offers a dynamic, member-centric, and collaborative culture with significant opportunities for employees.
Lead a team of Implementation Managers to guide clients from signed contract through full activation, meeting target activation rates.
Provide hands-on coaching, resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success.
Set and track KPIs like activation rates, CSAT, and TTV, using dashboards to drive continuous improvement.
Second Nature built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. They are a team of 200+ passionate, creative people who strive to make a difference each day, creating the ultimate Triple Win for residents, property managers, and investors.
Serve as the second escalation point for complex client issues and support executive leadership with strategic updates.
Lead and mentor the implementation team, driving high-quality planning and cross-functional collaboration.
Develop strategies to meet performance guarantees and enhance client satisfaction through proactive decision-making.
AffirmedRx is a pharmacy benefit management company dedicated to improving healthcare outcomes by bringing clarity, integrity, and trust to the industry. They foster a culture of teamwork and integrity, with a focus on clinical excellence and transparency.
Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives.
Champion the provider perspective and build a provider advocacy function to surface and act on feedback.
Develop reporting and insights using data from multiple systems to drive continuous improvement.
BetterHelp is on a mission to remove traditional barriers to therapy and make mental health care more accessible globally. Founded in 2013, the company is the world's largest online therapy service with a network of over 30,000 licensed therapists and a diverse team of clinicians, engineers, and business leaders.