De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values
Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience
Trupanion is a leading provider of medical insurance for cats and dogs in North America; their mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, they offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Manage and maintain customer payment plans, ensuring accuracy and continuity
Proactively contact customers to support retention and prevent cancellations
Handle inbound and outbound customer inquiries related to payments and accounts
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Their teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions.
Resolve cancellation requests with tailored solutions
Assist clients based on needs
SAPS LLC is hiring retention specialists for its remote call center team. They focus on reducing cancellations, improving customer satisfaction, and retaining customers.
Schedule customer appointments for collision repair and estimates following procedures.
Manage a high volume of customer communications and assist with rental car/tow scheduling.
Resolve customer concerns using internal resources and maintain data integrity.
Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. They operate over 650 state-of-the-art locations and have been in business for over 25 years, focusing on a People First vision.
Execute retention, adoption, and success lifecycle programs defined by Customer Marketing strategy.
Deliver onboarding, value-realisation, and renewal-adjacent communications with Marketing Automation and Content teams.
Execute operational and support-related customer communications, ensuring accuracy, timeliness, and clarity.
Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” They connect commercial vehicles to the internet and provide web-based analytics to help customers better manage their fleets. Geotab is a fast paced, ever changing environment with a fun and inclusive work culture where people follow their passion and think differently.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture, attracting top talent from across Canada, with employees who are ambitious, yet humble.