The mission of the Strategic Advisor, Customer Health Assurance is to work with ServiceNow’s customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. You will work with customers to understand key concerns, issues, and reasons for obstacles preventing adoption or leading to a downsell. You will lead engagements coordinating different teams and escalate issues.
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Begin with 2-3 weeks of structured onboarding where you will be the Account Manager Support, helping managing creators and influencers. You will support the AM’s to Onboard and manage a portfolio of creators and influencers towards performance goals. You will partner with your colleagues to develop/implement creative ways to onboard new creators, improve customer relationships, and grow the business. Report to the AM, keep them updated on key problems and opportunities.