Communicate with patients via phone, email and text messaging.
Verify insurance and confirm appointment details.
Collaborate with internal teams to support a seamless patient experience.
Metro Vein Centers specializes in state-of-the-art vein treatments, with a mission to improve people’s quality of life. With over 60 clinics across 7 states and a Net Promoter Score (NPS) of 93, they deliver compassionate, results-driven care.
Handle inbound client contacts across phone, email, and chat
Monitor live call center queues and maintain service level expectations
Coach agents in real time and assist with escalations
The company helps clients navigate service animal and emotional support animal programs through documentation processes. They value supporting people and their animals.
Serve as front-line support for the Patient Connection Center by scheduling complex and specialized procedures such as surgeries and coordinating multiple patient service resources.
Utilize extensive customer-facing healthcare experience to preregister and schedule patients, requiring proficiency in handling detailed service coordination.
Work within a call center environment from home, managing scheduling tasks for campaigns and interventional radiology procedures as part of the PRN team.
Piedmont Healthcare is a leading integrated healthcare system providing comprehensive medical services across its network of facilities. It operates as a large organization within the healthcare sector, emphasizing a patient-centered culture.