As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. Interact with people from all walks of life, resolving high level consumer issues in a fast-paced environment, assisting policy holders, and providing recommendations.

Responsible for answering inbound daily telephone calls within Patient Accounts - Customer Service department. Front line of CHW's revenue cycle, must provide exemplary service to patients and families. Responsible for making outbound calls to negotiate payment plan terms, collect outstanding self-pay balances and resolves accounts in assigned work queues within billing system.

The Customer Service Representative assists customers with pre/post-sale questions, basic installations, and problem resolutions by receiving calls, emails and web chats. They will be directly responsible for guiding and assisting all customers, focusing on guidelines, using their time effectively and following-up in a timely manner.

Our customer service team offers candidates the opportunity to make a meaningful impact by providing exceptional support to our valued customers. Serve as the first point of contact for our members and healthcare providers, assisting with inquiries and providing information about member eligibility and benefits. Resolve any emerging problems that members and providers face with accuracy and efficiency.

You will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Answer inbound calls and assist customers with specific requests/inquiries. Capture information and enter data into a computer in a timely manner.

Answer inbound calls from patients, doctor's offices, and insurance carriers to resolve patient billing issues. Initiate payment plans and utilize resources to resolve inquiries while meeting performance goals. Become proficient with processes after training in a fast-paced environment, demonstrating excellent communication and organizational skills.

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Candidate should be eager to learn and strive for excellence.

As a Patient Experience Coordinator, you will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients.

In this role, you will be responsible for helping existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. Retain policyholders by actively finding solutions.

The Care Coordinator provides customer support through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to delivering high-quality digital physical therapy services. The candidate should drive member engagement, collaborate with Physical Therapists, and leverage technology to answer member questions.