Remote Customer service Jobs • Client Success

Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets. You will set clear goals with a strong focus on client satisfaction and long-term retention, as well as analyze and track relevant KPIs and client feedback using a data-driven approach to develop targeted measures for improving performance and efficiency.

As the Vice President of Customer Success, you will lead Wheel’s clients, representing healthcare and pharma brands, delivering millions of patient visits yearly. You will lead client implementation, solutions, and account management, advocating for clients and driving satisfaction from launch to retention and growth. Collaborate with cross-functional teams to ensure the delivery of Wheel’s promise to clients.

The Client Success Manager (CSM) will proactively engage clients and serve as a trusted advisor, leading to retention and strong product adoption, supporting clients in attaining their objectives using Aspire solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty, taking a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption and expansion of services.