Remote Customer service Jobs • DevOps

As a Senior Customer Success Engineer, you will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. As part of Rasa’s customer success engineering team, you will collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. You will provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.

Ensure customers are continuously seeing value across the Sonatype Nexus Platform. Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience and act as the voice of the customer.