Ensure customers are continuously seeing value across the Sonatype Nexus Platform. Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience and act as the voice of the customer.
Job listings
Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them. Act as the voice of the customer and help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
We’re seeking a dynamic, customer-obsessed Customer Success Architect (CSA) to join our fast-growing team. As a CSA, you'll blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere. In this role, you’ll act as a trusted advisor, guiding customers through complex challenges, driving platform adoption, and ensuring they realize maximum value.